At least they shouldn't try to feed us blatant lies like "several people asked us to do this". It sounds EXACTLY like the "Everyone wants the prices to be shown in local currency! I know for sure because a couple friends of mine from France are always confused about how much they will pay for a game" crap i've read back then and it smells equally bad.
While I agree with you that the lies are insultingly transparent, it is their attempt at spin. They are not going to outright tell us they don't care how we feel because that would alienate even the most optimistic or apathetic of users. They don't want to see a dip in sales and telling the brutally honest truth that they don't care about the community or our protests as long as we keep spending money would most certainly make a lot of people put away their wallets.
Telling the truth doesn't mean you have to insult your customers. You can do it politely and correctly as long as you use reasonable terms.
I wouldn't feel insulted if they just wrote "Sorry for the annoyance, but we are going to split the bundled games because it's necessary for us in the process of porting libraries on GOG Galaxy". I could have disagreed, but i wouldn't have feel insulted. I feel insulted NOW, because they are insulting my intelligence with blatant lies. Not caring for your actual customer base because the growth in new customers and maybe a couple caresses in the form of gifts and nice promos will counterbalance their annoyance is a risky move. Larger and more powerful companies have suffered greatly for similar thoughts in the past.
Personally, i don't even dislike the idea of the client, as long as it adds good features. But when it comes at the cost of usability, it's a whole different beast.