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General discussionGOG’s Updated Refund Policy has your back (even more)(441 posts)(441 posts)
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Posted February 26, 2020
Everyone at GOG believes in a 'gamers-first’ approach. It means that every part of our store is designed with gamers in mind and your purchase safety and satisfaction come first for us. The latest update to our voluntary Refund Policy adds another piece to this customer-friendly experience. And it all sums up in one sentence: starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it.

It’s important for us to say that this update is possible thanks to your respect for all the time and hard work put into creating the games you buy on GOG.COM and playing by the rules. We're grateful for that and encourage you to continue to do so.

For more details on how the change works, please check this FAQ article.
Posted February 26, 2020
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lupineshadow: With this new policy, if the same situation occurred again, could I get a refund and then rebuy that game at the sale price?
If it is within 30 days - sure!
Posted February 26, 2020
Interesting move GOG.
But totaly insane in my book. =)


Just hope you know what are you doing.
Posted February 26, 2020
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f1e: Just drop drm-free already, gog.
No.
Posted February 26, 2020
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amund: This is great news but it might be GOG's most short-lived policy. I'm very curious why this decision was made, too many complaints from new users that assumed it works like Steam or EU had something to do with it? Anyway, I hope it works for you. It's great for the customers if it does.
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Dreamia: I'd assume they did the math and the benefits of the good pr and getting people to take more chances on buying new games outweights the amount of money lost on the abusers.
It's good PR no doubt about that. I would imagine users will be more willing to try games they normally don't play if there's a good return policy like this one.
Posted February 26, 2020
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lupineshadow: With this new policy, if the same situation occurred again, could I get a refund and then rebuy that game at the sale price?
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LexRust: If it is within 30 days - sure!
Incredible!!!

While this is extremely nice for us, I just have to wonder how this will affect GOG's income overall...
Post edited February 26, 2020 by idbeholdME
Posted February 26, 2020
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tfishell: Amazing but yeah do monitor this. I was wondering if the EU or some other regulations forced you guys to do this.

Is it cheaper to just refund games than have Support spend the time trying to help sometimes?
This voluntary update is on top of any regional laws.

If someone has technical issues with the game, we always try to provide support and make it work first.
Posted February 26, 2020
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f1e: Just drop drm-free already, gog.
lol, yah, just stop your key sellin' factor an' become an inferior steam clone that dies in 6 months

gj
Posted February 26, 2020
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Fairfox: bold move
ripe for abuse tho, non?
These kinds of policies always have the clause that if someone seems to be misusing it (like repeatedly buying and refunding games), the company can either reject the refund or at least reject any further business with the said individual (as in, not selling any more games for that individual).

I guess the motive behind this is that if someone just wants some GOG game (installer), rather than going through the whole "buy and refund repeatedly" process, one would just download the installer from some pirate site instead. After all, people are not paying only for the game itself here, but also support, updates etc.
Posted February 26, 2020
It's a nice move. People who want the games for free have most likely already pirated them, so I don't think the concerns about abuse are particularly warranted.
Posted February 26, 2020
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_ChaosFox_: There are very few games that are difficult to complete within a month.
You seem to be under the wrong impression that one has to play through the game within the first 30 days of purchase, to abuse the system.
But that's not the case.
Going by the new policy, you can simply download the offline installers, refund the game anytime within these 30 days after purchase - and then use the downloaded installers to play the game at any point after purchase.

Without wanting to sound like a doomsayer (and I hope, I'm wrong) but: this could be the downfall of GOG.
Posted February 26, 2020
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andysheets1975: It's a nice move. People who want the games for free have most likely already pirated them, so I don't think the concerns about abuse are particularly warranted.
I agree that a ton of people who are likely to abuse it would probably have pirated it otherwise but there's no doubt also a subgroup that wouldn't actually pirate because they're unwilling or consider it risky, but wouldn't think twice about just putting in a refund since, it's allowed and all.
Posted February 26, 2020
Daring and endearing.

Would this affect GOG's contracts with the publishers (including self-publishing)?
Posted February 26, 2020
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Plokite_Wolf: Normally I'd welcome this, but considering people can practically just keep the offline installers after the refund, you will lose a lot of money, GOG.
They can do this even with the original policy though...
Posted February 26, 2020
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tfishell: Amazing but yeah do monitor this. I was wondering if the EU or some other regulations forced you guys to do this.

Is it cheaper to just refund games than have Support spend the time trying to help sometimes?
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emter_pl: This voluntary update is on top of any regional laws.

If someone has technical issues with the game, we always try to provide support and make it work first.
Cheers, thanks for the info!
Posted February 26, 2020
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idbeholdME: Anyone who wanted the games from GOG could easily find them on torrent sites already. Not much will change with this I think. People who want to support GOG and the developers still will and people who don't still won't.
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Romukas: I agree with this. People who want free games will find an easier way to get them than go through all the hoops of buying, downloading and requesting refund. The bigger problem can be a buyer's remorse or drunk buying followed by a buyer's remorse :D
Anyway I believe this refund policy change will be good for a paying customer who has some legitimate problem with a game.
I don't agree. There's ethically/morally correct behaviour and there's legally correct behaviour. People like to kid themselves that they are decent, law-abiding citizens when they merely "game" the system as opposed to break the rules outright. Such a system helps them to convince themselves that they're not pirates.

Besides, there remains a certain amount of paranoia regarding tracked torrents in countries where copyright holders per/prosecute torrenters.
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Community
General discussionGOG’s Updated Refund Policy has your back (even more)(441 posts)(441 posts)
(441 posts)