Gog hasn't responded to my refund request for 3 weeks now. They were somehow able to respond to a non-refund related support ticket within 24 hours but are MIA when it comes to providing refunds, how convenient. They also do not seem to have a specific topic selection of refunds in their support section which raises red flags that they likely have no plans to fulfill their promise of 30 day refunds.

https://support.gog.com/hc/en-us/requests/new?form=orders&product=gog

Problem type: refunds and returns

AFAIK these tickets are in a priority queue. I've had replies within 10 minutes at what should have been close to midnight in Poland.

I recently requested a refund and the response time was very fast, less than 24 hours.

Never had a ticket go past 2 days without a response. Try the link that WinterSnowfall posted, im sure that will get you sorted out and if not there are some blues on the forum who can escalate the ticket or something sometimes.

I got a refund in literal minutes. Did you try to bring the matter up again? Maybe it's being forgotten, human error happens everywhere, at GOG even more so.

Same here. Personally this is one of the few things i prefer about Steam you send a ticket and they give you a refund, no ifs no buts

how convenient? you sure are fast with judgement, like this branch doesn't drive on its good name/reputation concerning such matters.

This was the only email response I ever got

"Following the COVID-19 outbreak, we’re dealing with record-high ticket volumes. Unfortunately, this is a common problem that many customer service centres are currently facing.
Because of this, we were forced to send you an automated message that will hopefully answer your inquiry and/or resolve your issue. You can still reply if you require further assistance but please note that it may take us up to 4 weeks to get back to you, for which we sincerely apologise.
You can review your request below.

If the issue no longer persists, you can disregard this message. Otherwise, please continue.

If you're experiencing payment issues, please try using a different payment method, for example a different credit card, adding money directly to your PayPal account beforehand, or any other payment method available in checkout, for your region.

Please also keep in mind that there are certain gifting limitations in place which may prevent you from making a gift purchase - please inspect the payment method selection menu for any prompts about such limitations.

We hope the above was helpful in resolving your inquiry. However, if we weren’t able to answer your questions, simply reply to this message and our Support team will get back to you as soon as possible.

Kind regards,
GOG.COM Support Team"

Still waiting. I've asked for a refund twice but still nothing other than automated "were busy cause of covid" responses.

Even though you got a good initial response, make sure you don't have any further responses in your junk mail or deleted folders. Reply back to your original ticket, indicating that you're still waiting for a response. If you still don't receive a response in 5 business days then close the ticket. Open a new ticket and ensure your Problem Type is set to "Launching My Game". That should ensure your ticket is given fairly high priority.

There is nothing related to GOG in my spam email box. If I were to cancel my ticket and request a new one, I would be past the 30 day period of being able to request a refund.

If you haven't already, try messaging one of the GOG team who post here, like SmollestLight or ponczo_ and see if they can look into your ticket status.

Yeah, never close your original ticket and don't create a new one.

That is... unintuitive design.

I created a ticket a while back to point out some incorrect info in the catalogue (and the games in question were not Anomaly or Desperados games). I got an autoreply thus: Nothing in this set of obviously irrelevant links gave me the impression my ticket had been set to 'awaiting reply'.