Are you at least on Linux?

can you help me i have made a ticket some days ago for a refund but i dont get any response aside from the automated message and i did respond i wish to get my money back so i can get something for the sale of this weekend but i might miss it if it takes this long to process

Yes, and one of the things I pointed out in the ticket was a game that wasn't properly catalogued as having a Linux version, so you're right, that may be what it picked up on. Still plainly irrelevant though: problems getting games to run correctly aren't even in the same ticket category.

There was no additional questions in your email responses for me to reply to other than unrelated questions which only had "yes close my request" or "article" as options. I just want my money refunded for the purchase of Wastelands 3. I don't see why it has to be so difficult?

I am having this exact issue too, i opened a refund request a week ago and still nothing. I even replied to the automated message right away :s

And... You are the first ones to be answered... good luck with that. They seem not to be able to handle the traffic they have right now.

Account created in June 2020, supposedly only to pre-order/buying Wasteland 3.
Reached a milestone ("5 hours played") two months ago (so right around the release of Wasteland 3 on August, 28th).
Played it for 8+ hours so far (that's only the hours registered in Galaxy!) and now wants a refund...

Great to see that GOG's refund policy doesn't come to an halt when it comes to full priced RPGs, which are sold DRM-free and can be returned after they got downloaded and played already for 8+ hours...will do wonders for GOG's financial future, I am sure.

If anybody here still feels the need to complain about GOG's (alleged!) latest policy changes in regard to DRM'ed games...I'd suggest, you start complaining at the right persons' doorsteps.

Yeah, Gog's new refund policy doesn't make sense, expecially for DRM-free games.
I can't really understand Gog management's decisions at all.
Even the EPIC deal is a big question mark for me, unless they were really desperate for money..

Spend a night desperately trying to enjoy a game, find out it sucks, wish you could have your eight hours back... no can do, but at least you can get a refund. It does sound like a decent policy to me.

I can't trust data obtained from Galaxy. How do you know he really "played" for those hours (and more) and not that Galaxy app is really registering more time than really played?

I understand that GOG policy with refunds needs a bit of polishing but this person could have also pirated the game and choose not to.

About policy changes about DRM... which doorstep is the correct one in your opinion?

I bought Wasteland 3 on GOG because I wanted to give it a shot instead of buying everything on Steam. The GOG launcher does not scale properly and I play on a TV screen so I have to scale up the DPI of everything in order to read what is going on on the screen. GOG launcher becomes unusable, I was able to launch the game the first time but that is it. I didn't even play the full 5 hours, some of that was being AFK.

I had already sent GOG a ticket regarding this separately and they said there is nothing I can do, that I have to essentially disable my Windows scaling everytime I want to play the game which of course screws everything up on Windows and is a big hassle, an issue that doesn't exist on Steam because Steam store scales properly and GOG does not. That's why I want a refund.

I have now been waiting since shortly after the game came out, and still no refund. Steam on the other hand refunds almost instantly.