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Hey, GOGgers,

We're not perfect, we're exploring new frontiers, and we make mistakes. We thought DRM-Free was so important that you'd prefer we bring you more DRM-Free games and Fair Price was less critical and that it could be sacrificed in some cases. The last two week's worth of comments in our forums (nearly 10k!), show that's not the case. We didn’t listen and we let you down. We shouldn't sacrifice one of our core values in an attempt to advance another. We feel bad about that, and we're sorry. Us being sorry is not of much use to you, so let’s talk about how we will fix it.

One: DRM-free forever. Abandoning fixed regional pricing means it will probably take longer to get some games, but you've made it clear that sacrificing fair pricing for more DRM-free games isn't acceptable.

Two: We will adamantly continue to fight for games with flat worldwide pricing. If that fails and we are required to have regional prices, we will make up the difference for you out of our own pockets. For now it will be with $5.99 and $9.99 game codes. In a couple of months, once we have such functionality implemented, we will give you store credit instead, which then you will be able to use towards any purchase and cover the price of it in full or partially. Effectively gamers from all around the world will be able to benefit from the US prices.

This will apply to every single game where we do not have flat pricing, such as Age of Wonders 3 (full details here), Divinity: Original Sin, and The Witcher 3. If you remember the Fair Price Package for The Witcher 2, this will be exactly the same.

Three: We still intend to introduce the pricing in local currencies. Let us explain why we want to do it and how we want to make it fair for everyone. From the very beginning our intention was to make things easier for users whose credit cards/payment systems are not natively in USD. The advantages are simple because the price is more understandable and easier to relate to. There would be no exchange rates involved, no transaction fees, and no other hidden charges. However after reading your comments, we realized we have taken an important element away: the choice. In order to fix this, we'll offer the option of paying in the local currency or the equivalent in USD. This way, how you pay is always your choice.

Four: You are what matters, and we will be sure to involve you all more in what we're doing and why we're doing it. Let's start by meeting you at GDC - we’d like to invite you to meet us face-to-face Monday the 17th at GDC. Obviously, not all of you can come to San Francisco, so we want to invite all of you to an online event with us early in April to ask us whatever you would like. More details soon.

The bottom line is simple: there may be companies that won't work with us (although we will work hard to convince the most stubborn ones ;). Yes, it means we might miss out on some games, but at the same time GOG.com will remain true to its values and will keep on offering you the best of DRM-free gaming with Fair Prices.

Once again thank you for caring so much about GOG.com. We will work hard not to disappoint you again.

--Marcin "iWi" Iwinski & Guillaume "TheFrenchMonk" Rambourg
high rated
To express my gratitude to GOG for listening to our complaints, i bought a game after a 3 weeks active boycott.
I decided to buy The Cat Lady, that looks sweet.

By the way, i still won't buy ANY regional priced game. I don't care about the credits, i just won't support a company that charges european people for more then the regular price + VAT, no matter what.
I don't want GOG to make up for them by offering me game credits. I just want them OUT OF MY SIGHT. And that's it.
Post edited March 12, 2014 by Shendue
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Shendue: To express my gratitude to GOG for listening to our complaints, i bought a game after a 3 weeks active boycott.
I decided to buy The Cat Lady, that looks sweet.

By the way, i still won't buy ANY regional priced game. I don't care about the credits, i just won't support a company that charges european people for more then the regular price + VAT, no matter what.
I don't want GOG to make up for them by offering me game credits. I just want them OUT OF MY SIGHT. And that's it.
Understandable.

I'll be buying TW3 here just like I bought TW2, though. The gift codes make it fair enough to the customer. And store credit is even better...
Post edited March 12, 2014 by shadowbaneaxe
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TheEnigmaticT: We do, actually. We have EVERYTHING figured out. We solved the meaning of life a few months ago, but decided it wasn't interesting enough to share.

EDIT: The meaning of life appears to be "Eat more chocolate," by the way.
I thought the meaning of life was related to 42... or a bunch of elderly clerks storming a financial district with a pirate building.
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Shendue: By the way, i still won't buy ANY regional priced game. I don't care about the credits, i just won't support a company that charges european people for more then the regular price + VAT, no matter what.
I don't want GOG to make up for them by offering me game credits. I just want them OUT OF MY SIGHT. And that's it.
Worse part is that the companies behind those three announced games are European as well. So unless I'm really missing something they're also paying VAT anyway, so not even adding that'd be an excuse.
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Shendue: By the way, i still won't buy ANY regional priced game. I don't care about the credits, i just won't support a company that charges european people for more then the regular price + VAT, no matter what.
I don't want GOG to make up for them by offering me game credits. I just want them OUT OF MY SIGHT. And that's it.
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Cavalary: Worse part is that the companies behind those three announced games are European as well. So unless I'm really missing something they're also paying VAT anyway, so not even adding that'd be an excuse.
Yep, that's even worse.
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shadowbaneaxe: Understandable.

I'll be buying TW3 here just like I bought TW2, though. The gift codes make it fair enough to the customer. And store credit is even better...
I'm nobody to impose my point of view on anyone. I'm just speaking for myself, obviously. If someone agrees with me and wants to actively boycott those games as well, fine. If not, it's in his rights to do so.
Post edited March 12, 2014 by Shendue
so... gog will paying the difference so their customers don't have to?

it seems everyone really likes this so why do I feel like we will be missing out on some great games now?

personally I would have gladly paid a little more to ensure a far larger catalog.

I do understand some of the emotions.... but the old saying is "be careful what you wish for"

so you now have what you consider fair pricing, but now will likely see some games delayed in getting to gog as well as some games perhaps never getting a gog release....how is that better for us?

sorry about any typos, sent from phone


edit.... I was reminded of a little quote from the classic willy wonka movie..... "Grandpa George: There's plenty of money out there. They print more every day. But this ticket, there's only five of them in the whole world, and that's all there's ever going to be. Only a dummy would give this up for something as common as money. Are you a dummy?"

again... for me.... id rather have that rare game than a few more pennies in my pocket
Post edited March 12, 2014 by teknomedic
Truthfully, as someone who lives in the US, the pricing thing didn't bother me much.
However, the fact that you guys at GOG decided to do what the customer wanted even if it requires paying out of pocket, shows just how wonderful you guys are. I love GOG and will continue to support you guys as long as I play games!

Long Live DRM-Free!
Long Live Flat-Worldwide Pricing!
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teknomedic: so... gog will paying the difference so their customers don't have to?

it seems everyone really likes this so why do I feel like we will be missing out on some great games now?

personally I would have gladly paid a little more to ensure a far larger catalog.

I do understand some of the emotions.... but the old saying is "be careful what you wish for"

so you now have what you consider fair pricing, but now will likely see some games delayed in getting to gog as well as some games perhaps never getting a gog release....how is that better for us?

sorry about any typos, sent from phone

edit.... I was reminded of a little quote from the classic willy wonka movie..... "Grandpa George: There's plenty of money out there. They print more every day. But this ticket, there's only five of them in the whole world, and that's all there's ever going to be. Only a dummy would give this up for something as common as money. Are you a dummy?"

again... for me.... id rather have that rare game than a few more pennies in my pocket
Except there's no rarity when it comes to digitally downloadable games (except on the Insomnia sale). And would you really pay 30% extra? The differences were just too great if you ask me.
Now were talking! :)

Hope my 60 games collection will get some newcomers soon :)

Cheers!
Post edited March 12, 2014 by slahounek
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iWi: Linux you say ... hmmm ... let us chew on this ... ;)
I hope something is brewing in GOG about it. You were chewing on it since 2011 ;)
wonderful news thanks for listening to the forums :D
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teknomedic: so... gog will paying the difference so their customers don't have to?

it seems everyone really likes this so why do I feel like we will be missing out on some great games now?

personally I would have gladly paid a little more to ensure a far larger catalog.

I do understand some of the emotions.... but the old saying is "be careful what you wish for"

so you now have what you consider fair pricing, but now will likely see some games delayed in getting to gog as well as some games perhaps never getting a gog release....how is that better for us?

sorry about any typos, sent from phone

edit.... I was reminded of a little quote from the classic willy wonka movie..... "Grandpa George: There's plenty of money out there. They print more every day. But this ticket, there's only five of them in the whole world, and that's all there's ever going to be. Only a dummy would give this up for something as common as money. Are you a dummy?"

again... for me.... id rather have that rare game than a few more pennies in my pocket
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shadowbaneaxe: Except there's no rarity when it comes to digitally downloadable games (except on the Insomnia sale). And would you really pay 30% extra? The differences were just too great if you ask me.
its rare to legally own said drm free copy of the game if rights owners refuses to sell on gog because gog cant afford to cover the extra overhead costs because you wanted to save $3 off the $13 game to keep it $9.99.

I get what you're saying.... but yes...I would pay $13 or 30% increase from $10 to have an even larger library of games to choose from.

let me reverse it..... will you still be happy buying $10 games if they never added another game to the gog library?..... or say... could only afford to negotiate for one new game a year?

know what I want.... a GOG plius....,them you can stay on gog classic and pay lower prices for a limited catalog and ill pay the higher prices to own games that will never be released on gog classic.

i have over 646 games on gog.... perhaps when you have that many youll be wanting a larger library over saving few dollars too. just a thought.
Post edited March 12, 2014 by teknomedic
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undef: Hi, I love GOG and I'm really fond of the service GOG provides.
However there is one little issue I can't wrap my head around.
Why don't you offer Linux versions of the games that have a natively running Linux version?
This is actually the one point were the humble store wins out in some cases, it's just nicer to have the flexibility to run the game on my Linux laptop as well, especially when I'm not at home with my windows computer.
There have already been some cases where I would have bought a game on GOG if the Linux version would have been available (e.g. Democracy 3, FTL).
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iWi: Linux you say ... hmmm ... let us chew on this ... ;)
I hope you guys can offer that. I'm back to buying games here, but it's hard to justify buying games that have Linux versions here when some other shops offer Linux versions to go with the Windows and OSX versions.
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shadowbaneaxe: Except there's no rarity when it comes to digitally downloadable games (except on the Insomnia sale). And would you really pay 30% extra? The differences were just too great if you ask me.
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teknomedic: its rare to legally own said drm free copy of the game if rights owners refuses to sell on gog because gog cant afford to cover the extra overhead costs because you wanted to save $3 off the $13 game to keep it $9.99.

I get what you're saying.... but yes...I would pay $13 or 30% increase from $10 to have an even larger library of games to choose from.

let me reverse it..... will you still be happy buying $10 games if they never added another game to the gog library?..... or say... could only afford to negotiate for one new game a year?

know what I want.... a GOG plius....,them you can stay on gog classic and pay lower prices for a limited catalog and ill pay the higher prices to own games that will never be released on gog classic.

i have over 646 games on gog.... perhaps when you have that many youll be wanting a larger library over saving few dollars too. just a thought.
Since you are from the USA, you won't have to pay more for the games in any of the examples you mentioned.
that doesn't make my point invalid though.

gog themselves stated that some games may be delayed or never come out now because of this.

...how are you ok with that?