I wrote to them too. It helps to have more people writing to developers/publishers.
Wait, you can personally write to developers? I though you could only email the company's employee's and not the developers.
Sorry, I didn't mean to suggest writing to anyone directly. You should contact developers/publishers through their officially designated channels. It's probably a bad idea to contact any company/employee outside of those designated channels for support issues, even if it may be easy to dig up contact info for them. I often find these designated support channels listed on the game's website or the game's Steam/GOG forum. They can include Discord, Reddit, Facebook, Twitter, email, forum, or a combination of those.