I'm really getting sick of the whole gamers are evil, devs need special treatment thing. You're selling a product, they bought your product, they wrote a review about it. It could be useful, it could be stupid, whatever. If your target audience is not satisfied with a product it bought
it has all the rights to complain.
And I don't know about the rest of the world, but where I'm from, muggers take money from you, they don't pay you. They're the one that sold a black box, claiming it's something it is not. It's fully within the right of a person that bought that black box to return it and bitch about it being bad. The whole slew of anti-customer practices in gaming made people believe they're above not just customer rights, but common sense as well.
If I apply for a IT job that's paid on completion and fail to deliver acceptable quality product, I don't get paid. If I fail to cover my work-hours or make progress in a company/team I work for I get fired. Noone pays me for trying. Likewise, if I act unprofessionally and throw tantrums around ruining the team I'll get kicked. They won't care about 'hurting my feelings'. And there's way more stress and pressure than a couple of Steam teen reviews can cause. Try spending years working on something, economic crisis hits, investors pull out, everything you worked for falls to pieces, back to point zero, tough luck.
Gaming dev entry barrier has became lower than ever, so we simply get people in that are completely incompetent and unprofessional, in both development aspect and behavior one. If someone is incapable of dealing with the pressure they can hire a PR. Supporting devs that act like this is just going to hurt the reputation of indies altogether.
And I, conversely, am getting sick of the whole "developers are evil, gamers need special treatment" thing. If you spend one dollar on a game that isn't to your liking, you've lost a dollar and some time. That's it. Take your business elsewhere.
Nobody is defending the developers actions, we're saying that maybe, possibly, the Steam community treated him unfairly.
Disliking a product doesn't give you the right to be an asshole. Period.