Posted June 24, 2024
I also got the "game added to library" site, after claiming it. But then i clicked on the back arrow on my browser and not on the gog icon, because i wanted to get back to the main site to browse the store, thats why gog thinks it got added but at the same time, it didnt or so.
Might also be the reason why it thinks it's an "open order".
However sometimes it shows up immediately and if the site is busier than normal in terms of traffic, then it can take some time to show up in your library. Since I'm always having to refresh my account with Epic on free game day to make newly claimed games show up, I did a search and found that there is a way to manually refresh your account with GOG also -
https://www.gog.com/user/refresh
If that doesn't work, try again in a few hours and if not - I'd contact support. You can also make sure that the game is actually showing up in your order history as even free games that you just claimed will show up.
Cashmachine777
Participating in free game giveaways or claiming complimentary games often brings excitement, but it can sometimes be marred by unexpected bugs. These bugs can range from download issues and installation errors to in-game glitches that disrupt gameplay.