Wanted to get the Free Shadows Awakening just now and it said "it worked" but for some reason it isnt showing up in my library.

I looked around and saw it in my "open orders" with a price of 0. Tried to click through this and suddenly it said "9,99€"

Because of that i clicked it away, deleting this order and hoping it works. But the giveaway still says "it worked" and even if i click on the store page of the game itself, it just puts me back to the gog main site and shows me the giveaway there, still saying "it worked"

Also tried to log off / in again, while beeing clicked on the "claim free game" button, but nothing happens.

Really hope there is a fix for this, because i really like this game, played it back then on my PS4 and getting it DRM free and even more so free to begin with, is even cooler.

Also Contacted the support, but i dont know if they work on weekends, so i thought i also post this here.

Edit:
I also got the "game added to library" site, after claiming it. But then i clicked on the back arrow on my browser and not on the gog icon, because i wanted to get back to the main site to browse the store, thats why gog thinks it got added but at the same time, it didnt or so.
Might also be the reason why it thinks it's an "open order".

Any chance you own "Shadows: Heretic Kingdom" and therefore received "Shadows: Awakening" for free in August 2018?

Because then it won't show up on first place in your account. I had the same (I guess, it's the same).
Simply search for it.

Nop, sadly not. Searchd via search bar and manully and dont have it.
Still thanks, tho.


I thought about this, it probably has something to do, with me closing the tab/going back, after i claimed the game, i mean i also got the "game added to library" site, but this might be the reason why it also said "open order".

Well, if the issue doesn't resolve itself within a few hours (as these GA issues usually do), I'm sure support will help you.
:)

Wait a couple more minutes. Sometimes it takes its time.

Did you receive the "Free items added to your GOG.com library." confirmation email?

For me the game redemption worked as expected and also the email arrived a bit later.

Nop, now that you say it. I didn't even got the mail. But i cant claim the game anymore, because the game window sends me back to the main page and the button there is mising because it says "it worked".

Try this link - https://www.gog.com/giveaway/claim

Nop dosnt work. It says "already claimed"

Thanks for the rply.

Guess i might have to wait for the support then.

You can just try again tomorrow. I had the same issue when GOG gave away Warhammer 40,000: Gladius - Relics of War. It said I'd claimed it, but nothing showed up in the library, order history or mail. The day after I could just claim it again normally from the front page.
You can keep your support ticket open just in case it doesn't work. You probably won't hear from support by tomorrow anyway.

Sadly it still shows "claimed", guess i have to wait for the support then.

But thanks for the reply
Thats the thing, after i clicked on claim and it said "it worked" and showed the "game added to library" notification.
I hit back and then it was in my open orders for a price of 0€ - but after i tried clicking through this order, the price got changed to 9,99€

This sounds to me, like the claiming process didnt go through, which is why i also didnt get an e-mail for claiming the free game.

At the same time, not beeing able to press the claim button anymore, renders it impossible for me to get it anymore. And because the order got changed from 0€ in my open orders, to 9,99€ i tried removing the order and trying it again, but this also didnt work, again because the button for claiming is missing and saying i already claimed.

Never seen such a stuff, but it sure is confusing.
Have my hopes up for my support ticket to fix things.

But thanks for the reply.

Don't worry - you're not "losing out" on the freebie.
Since you filed a report with support already, you'll get your free game.

In the worst case scenario, it'll take until after the weekend, when the responsible GOG staffers are back in office.
But your report (and its time stamp) are proof for the legitimacy of your claim.

What no doubt happened there, was you opened the order again, and because you already own the game and cannot get another free copy, you see the usual price.

Did you try the refresh link that was provided?
That usually fixes your library for games that aren't showing up.

https://www.gog.com/user/refresh

Or are you maybe doing this in Galaxy and not your browser?

Sorry for the late response.

Yep, tried the link already.

And im on my Browser, i also tried it via galaxy.

Support answerd me, but their advice didnt help either, so i hope the answer me again, soon.


Anyway, still thanks for all the replys i got and the help, even tho i need to wait for support in the end.
Have a nice day!