Hi, I am located in New Zealand and I am finding the gog.com download speed to be atrocious. I can pull about 8MBps from steam, but gog is giving me 10KBps. I am looking at 10+ hours to download a game that is 700mb.

This is a regular occurrence when I try to download games from gog, and has been for months. I spent 4 days downloading the witcher 3. Any games larger than a few gb I have to buy off steam instead because I can be playing within 20 minutes, rather than 20 hours. This is consistent between multiple devices.

I have difficulty believing all gog.com customers experience speeds like this. Is there something I can do on my end to speed things up? Or am I just SOL because of geography?

You really should contact GOG support for a problem like this.

https://www.gog.com/support/contact

I have sent a suppor ticket, but honestly, I'm not really sure what kind of tech support they can give me. My ISP blew me off, saying it has nothing to do with them. I was hoping to hear user experiences, and if they have managed to solve a similar issue.

How are you downloading? Galaxy? Downloader or directly via browser? Directly vie browser seems to be unstable on GOG. I would recommend using the Downloader. https://www.gog.com/downloader

since I have a 7mb connection, I can download at max speed of 700 kb/s... usually here my download speed is 300 kb/s.

strange double post. Forum acting up again.

Only time I have had slow download speed was during big sales, otherwise it's about 9-10mbps on my 100mbit connection.

Nope, 9-10 megabytes/s here. My usual speed. But again, EU...

Neighbors wifi was no dice either. I went for a walk until I got into 4g coverage, and was able to pull it in about 2 minutes. Wasted all my data allowance and then some. Seriously regretting not just sticking with the pirated copy.

I can reliably download anything with the web browser, with GOG Downloader or with Galaxy. If someone is having problems with any one of these download mechanisms it is almost certainly either unique to their region and download method, or even unique to their ISP or individual connection. GOG uses separate back end servers for the website versus Galaxy so problems experienced on one of them may not be experienced on the other, and since they use a CDN for delivery of files, everyone will be connecting to a completely different back-end server located on a different IXP. This makes generalizations like "downloading with the browser is unstable" to not be too useful since they're unlikely to be the case for others in a different region.

All methods of downloading should always be fairly rock solid reliable and anyone should be able to choose whatever method they wish, and if it doesn't work smoothly then there is a problem somewhere that needs to be addressed. If it's a problem on GOG's end, they're going to want to know about it for sure, so people should always report these things to GOG. It's potentially useful to ask in the forums to see if there is a pattern forming with a given service and region, but ultimately GOG support are the only ones that can actually do something about finding and fixing the problem in the end.

I get 3.7Mbps reliably from GOG almost always using any download mechanism, even when a busy sale is on where the servers may be more overwhelmed. Any problems I've ever had in the past were very short term issues resolved quickly though.

Wanted to mention my thoughts as its important to know that if someone experiences unreliable connectivity/performance to GOG, it is my observation from reading many such threads in the forums for 4 years that the problem is regional or local and could be on GOG's end or an ISPs end, but it is rare if ever that problems occur for all users globally at the same time.

So do I understand you right that with your fixed (landline) internet connection at home you get very slow download speeds from GOG, but with your 4G mobile internet connection it is speedy?

I think that rules out it is a problem affecting whole of New Zealand then, so either it is something with your landline internet operator, or you happen to have some very bad luck with the GOG servers with your home internet connection.

And no, I don't have problems with GOG download speeds, usually they come as fast as I have bandwidth (normally 10 Mbps).

Actually that is an interesting side question - If you have legally obtained a license to download, whether it be on Steam/Gog/Whatever,
but (you or) your service provider has issues downloading from that service for whatnot reasons
- Should you feel bad about downloading a pirate version that delivers faster?
Assuming you won't be moving the pirated version around not abusing your legit version either (by letting others use it),
Why should one force himself to stick to the legal option?
Assuming the legal version will be sorted to be functional & available out at some point but one prefers not to wait until it does.

gog uses CDN, "usually" the fastest server will be selected automatically.
I always use "wget -c" to download large files(4~9 GB) from gog.

It is super safe even when CDN select a slow server sometimes.

Neutral opinion on the legal side of things, but I wouldn't do it because pirated games and/or their cracks and/or key generators are notoriously loaded full of malware/viruses etc. and normally trigger anti-virus software to go nuts complaining about it. What's more is that the "scene" that produces this stuff knows it and just tell people "you need to disable your anti-virus, don't worry it's ok! Promise!" when in reality it's loaded full of malware that is on average 10 months until the average anti-malware software can detect it.

Buying and downloading stuff legitimately completely gets all of the headaches over undetected malware completely out of the equation. If I wanted to download a game from GOG and it was too slow for me due to some technical issue on their servers, my solution would be to contact support and communicate with them until they sort the issue out over a few days or whatever. I'm not in so much of a hurry that I must have a game 10 minutes ago. I'll play something else for an hour/day/week until the problem is sorted out if I ever have that problem. Much less potential headaches that way.