I bought "The Book of unwritten Tales" for my Thinkpad 2 Tablet which has a digitizer-pen. I looked out for an adventure-game which had no need of a keyboard, which I checked in the System Requirements on the Gog-Page of the game.

But then the game had no option to get saved or even closed without a keyboard and it was unplayable for me.

I deleted the game and applied for the money back guarantee. In response, a response that did not take into consideration my problem at all, more a general answer, I was demanded to update all components of my computer just to be sure.

I responded that I do 1. I do not want to spend several hours to update something that does not need an update, that does not even has an update (Lenovo GPU Drivers are from their website, and so on) that it is a computer for work that runs well where i do not want to experiment with - then something else does not work anymore (had that before with a netbook where brigthness regulation failed after updating grafik drivers), that I do not have a problem with how the game runs, but that I can not save nor quiet it as I though - as the description said: it would need no keyboard.

I have the feeling they did not even read that. I have the feeling they throw stones in your way so you do not get your refund.

For a teenager or a student maybe it is even fun screwing on their computer investing 2-3 hours on it - but alone investing another 2-3 hours was not worth my time as I am really busy in rl. Of course they asked me as well to re-download the title to try it again - another thing I was not happy about as it is a 4 GB download and also installing 4GB on the Thinkpad takes time. That is just marginal, I just wanted to describe the whole.

I bought over 60-70 games on gog in the past years, and I did not get a refund worth 4 usd even the mistake with the system requirements was their fault.
Ohter games do run without problems, like Homm5, Disciples 2, Still Life, ...

Well, I wont buy anymore games on gog after my expirience and I wanted to tell you the story about how it is with the "money back guarantee" and gog.

Thank You for Your attention.

While I can understand you are frustrated, you know that the money back guarantee is fo either games you did not download yet (which does not apply to you) or if the support can't help you to get the game working. So it is reasonable for them to expect you to do updates and stuff and try their suggestions.
Of course clearly having it stated that games need a keyboard would be nice, but I am not sure that games are tested on tablets. I think they are all meant as games for normal computers with keyboard and mouse.

http://www.gog.com/support/website_help/money_back_guarantee

have a read of that link

You can, if you are meeting the system reqs but the game is not working and support can't help you to get it working.

well, a missing keyboard can not get updated, it is clearly an error in their description.

They also could be a bit nicer seeing such not comune problems. They do not state that tablets are excluded.

That was just off the top of my head, from a similar post like OP's

I am not saying that they are excluded. It is just my guess that games are not tested to run on tablets. I might be totally wrong about it.

Then they should refund me for two causes: the wrong description and not testing on tablets and not stating or or considering it.

I find it sad as I bought, as said, over 60-70 games in the past years. They now do loose more then the refund was worth it as I will not buy anymore here.

That sounds like a fair reason to ask for a refund, but the guarantee does make it clear that their first course of action is to do what they can to find a way to fix the problem, and that they'll refund your purchase if they can't find a solution. This works out better for everyone. Digging your heels in and demanding a refund doesn't entitle you to one.

I see that The Book of Unwritten Tales does not state that it requires a keyboard (like you said), while other games to seem to specify that requirement. That certainly does suggest that the game doesn't need a keyboard to play. That leaves 2 possibilities: either the game is meant to work without keyboard and you're experiencing a bug which support is trying to isolate, or they made an oversight with the system requirements and you simply can't save or quit the game without a keyboard, in which case it's their fault and you should get a refund, regardless of the return policy. If the latter situation is the case it sounds like there is a miscommunication somewhere between you and the support guy.

And how will they fix a missing "keyboard" and the fault of their own wrong game requirement description?

Attached the Picture with the system requirements.

p.s.: on other game requirements a keyboard is mentioned, but not always, like with the Book of unwritten Tales.

..and that is also one of my complains, that it seems to me that they have not reed my problem or did not care about it. That they just wanted to run through with their standard procedure. I could have communicated as well with a machine.

p.p.s.: bought 91 games here in the past years.. and did not get my refund worth 4 usd even if it was their fault!

After posting I felt there was more I should have added so I immediately edited my post to extend it, but it looks like were too quick and ninja'd my edit before I submitted it :p

Just something else I remembered about the policy. You do realize that you can only apply for a refund in the 30 days after you purchased it?
I am asking since you said you paid $4 for it so it must have been on a sale and I do not remember when it was on sale the last time (since I do not check them that carefully). Perhaps that is a reason. If that is the problem they should have communicated that clearly.

According to MaGog, the game was last on sale on December 19th, 2014. It was on sale for 85% off the regular price.

I asked for the refund the same day I bought the game. The story is from around Christmass.

As ddickinson says it, that was the sale.

Did the GOG team try to get the game to run on your system?

when I get my unemployment cheque, I'll buy you a game for $4 [that's about 50p in old money!]