richlind33: If it isn't true it means CDP is fully responsible for the gimped customer support. If CDP is leveraged the way most corporations are, they have little or nothing in the way of liquidity, and with the hit their reputation has taken, borrowing costs will have substantially increased. Given the current state of the global economy, this is not a good time to be a company with marginal fundamentals, so I think the state of GOG's customer support reflects necessity rather than pure greed.
I'll see if I can find the statement I'm referring to. Shouldn't be too hard to find.
What has been gimped about the customer support specifically? I haven't had any need to utilize it for a long time so I don't know what this is referring to.