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General discussionAccount hacked - No GOG support!(101 posts)(101 posts)
(101 posts)
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This is my favourite topic
Posted May 31, 2015
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cogadh: Has anyone been able to determine how these account hacks are being accomplished? It seems far to coincidental that just after the release of Galaxy, a rash of account hacking has occurred, almost like there may be a weakness in Galaxy itself that is being exploited. Correlation does not equal causation, but it is still too suspicious for my taste.
They couldn't get me through my email since its protected by phone and my email password is really, really complicated. I would think its something with the galaxy itself...
Posted May 31, 2015
I know it's been mentioned in other threads, but I'll mention it here. Also, this has become even more important because GOG has released TW3 and now is a more lucrative target.

It's well past time GOG update their security protocols dealing with user accounts. We need stronger security such as multi-factor authentication, or at least 2 step verification.
Posted May 31, 2015
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HypersomniacLive: I find it quite unsettling that anything TW3-related had absolute priority, even over tickets about hacked accounts.
Well, his post doesn't really say that TW3-related stuff got priority, only that TW3's release shook things up.
Posted May 31, 2015
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F4LL0UT: Well, his post doesn't really say that TW3-related stuff got priority, only that TW3's release shook things up.
I already said how and why I read it this way, just three posts below the one you quoted, I guess you didn't read it.
Of course you're free to read it anyway you like, and perhaps you'd be right.
Posted May 31, 2015
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HypersomniacLive: I already said how and why I read it this way, just three posts below the one you quoted, I guess you didn't read it.
Of course you're free to read it anyway you like, and perhaps you'd be right.
Oh yeah, I actually scrolled down to make sure that you didn't say more on that matter and accidentally skipped that particular post but noticed the next one. Sigh...
Posted June 02, 2015
I still haven't gotten any reply from my ticket to get my account back
Posted June 02, 2015
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casulahunter: I still haven't gotten any reply from my ticket to get my account back
Contact Firek since it seems the support service is more or less dead cause of the Witcher 3 related tickets.
Post edited June 02, 2015 by Matruchus
Posted June 02, 2015
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casulahunter: I still haven't gotten any reply from my ticket to get my account back
As far as I can tell, I did reply to the m**************s@gmail.com account earlier today. Please check that mailbox and follow up as soon as you can.
Posted June 07, 2015
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cogadh: Has anyone been able to determine how these account hacks are being accomplished? It seems far to coincidental that just after the release of Galaxy, a rash of account hacking has occurred, almost like there may be a weakness in Galaxy itself that is being exploited. Correlation does not equal causation, but it is still too suspicious for my taste.
I could not see a big security issue. The Galaxy client uses TLS 1.2
Post edited June 07, 2015 by DanielRuf
Posted June 18, 2015
Hi!

First off, I'd like to apologise to all who have experienced account hacking on our site over the past couple of days. We're hard at work to make this less of an issue and less likely to happen - but I understand how frustrating it must be to lose access to your games.

Having said that, there's a new measure that will help us pick up on hacked accounts more easily.

If your account e-mail changes, you will get an automated message.

It that looks like this and has the new e-mail address, the old one, the IP currently in use (together with estimated location), and the OS and browser of the current user.

If you get such a message and it wasn't you who changed the email address, contact us.

Use the link at the end of the message ("contact our support team") to let us know it happened. You'll be redirected to our contact form - here's an example of how to fill that in.

We do our best to get back to hacked account emails as soon as possible, and to change the e-mail addresses as quickly as we can and restore the fully functional accounts to their rightful users.

IMPORTANT:

1) When contacting us regarding a hacked account, you must replace the e-mail address with one you have access to - otherwise, our reply will end up at the hacker's e-mail address, which you have no control over or access to.

2) Please do not send multiple requests to support - if you do, your request is pushed to the back of the queue again. If you feel the need to add more details to your support request without getting bumped back, you can do so by replying to the automated support reply you will get with your Ticket ID.

3) As soon as you get access to your account back, please change your password. It may be a simple thing, but please don't forget. It will mean the hacker once more lost access to your account for sure.
Posted June 27, 2015
I have this problem too, I have GOG account with old game and lately I used GOG Galaxy because Witcher 3, and now somebody hacked my account and changed my email :( I lost my account. I send message to GOG with hacked email address and witm my own email which I used to log in to GOG.
I hope GOG team can help me.
Posted July 21, 2015
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Ciris: Hi!

First off, I'd like to apologise to all who have experienced account hacking on our site over the past couple of days. We're hard at work to make this less of an issue and less likely to happen - but I understand how frustrating it must be to lose access to your games.

Having said that, there's a new measure that will help us pick up on hacked accounts more easily.

If your account e-mail changes, you will get an automated message.

It that looks like this and has the new e-mail address, the old one, the IP currently in use (together with estimated location), and the OS and browser of the current user.

If you get such a message and it wasn't you who changed the email address, contact us.

Use the link at the end of the message ("contact our support team") to let us know it happened. You'll be redirected to our contact form - here's an example of how to fill that in.

We do our best to get back to hacked account emails as soon as possible, and to change the e-mail addresses as quickly as we can and restore the fully functional accounts to their rightful users.

IMPORTANT:

1) When contacting us regarding a hacked account, you must replace the e-mail address with one you have access to - otherwise, our reply will end up at the hacker's e-mail address, which you have no control over or access to.

2) Please do not send multiple requests to support - if you do, your request is pushed to the back of the queue again. If you feel the need to add more details to your support request without getting bumped back, you can do so by replying to the automated support reply you will get with your Ticket ID.

3) As soon as you get access to your account back, please change your password. It may be a simple thing, but please don't forget. It will mean the hacker once more lost access to your account for sure.
My account was hacked 2 days ago and I still have not received a response. My ticket number is BAIYADGX.

Shouldn't these type of issues take priority?
Posted July 22, 2015
The same here. My account was hacked and the email adress changed yesterday at 3 p.m. There still is no answer from GOG Support Seriously guys you cant take 2 days re establish full access to an account after it has been compromised. These things should have top priority before everything else. I mean how can it even be that someone is able to change my email adress without even a cinfirmation?! Where are you guys living - behind the moon? And no i am not from russian Ferderation I live in Germany! The hacker changed my email adress to somewhere in Russia.
Post edited July 22, 2015 by sigilork
Posted July 23, 2015
Day 3 and still no response. I have no other way to contact GOG but to post on this forum. Somehow I'm able to post on the forums under my username but I can't log in.

Someone from the GOG Team please respond.

My ticket number is BAIYADGX.

Edit: Issue resolved. Thank you GOG Team.


Double Edit: Someone really wants back into my account. I just received 2 emails for a password reset... looks like Russian language.
Post edited July 23, 2015 by starwars0888
Posted July 23, 2015
So the hacker ordered WITCHER 3: WILD HUNT, THE - FREE DLC PROGRAM from my account. It''s free no big Deal.

But so far it's hasn't been redeemed.

Gift code: 1ABFB-AECEA-376C3-9E817
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This is my favourite topic
Community
General discussionAccount hacked - No GOG support!(101 posts)(101 posts)
(101 posts)