On the 24th May I recieved an e-mail from GOG in Russian, I originally gave it no thought as I assumed i'd changed my locale the night before whilst messing around in my account settings. However a few days later I attempted to log in to my account at work to download the Witcher 3 soundtrack, only to be met with a "this e-mail doesn't exist" message. Tying things together I assumed (correctly) that my account had been hacked/taken over and upon investigation have found my e-mail address replaced with one ending in @bk.ru with my password changed and my locale set to Russian Federation.

Since then I have sent two support requests, one from my main account that thankfully still auto logs in on GOG Galaxy on my home PC and one from a new account I created when I beleived I had no access to my main account. I have had no response to either of these e-mails, not even an auto response with a ticket number.

I have posted in the first account hacked forum topic I could find, and followed the advice in there to PM a GOG employee here, once again with no response.

If this was just a tech issue I wouldn't be creating this topic but this is an issue affects both my account and personal details! The fact I have recieved no support or assistance from GOG over this issue is beyond belief. What is also utterly confusing is that my account e-mail and password were changed without any notifications of these changes being sent to me.

Please could a GOG employee help me in gaining control back of my account.

Is this a new hacking or a repeat post of one from a few days ago?

EDIT O, I see its a repeat post sorry.

They do take a while to respond so even if it was the world ending they'd still take their sweet time.

So where did you get your Witcher 3 code from?

I'll repeat my recommendation. Get in contact with Judas, have him lock/suspend your account so it can't be tampered with further. Also send a ticket explaining the situation so the admins can backtrack and figure this thing out. As usual don't provide sensitive information (credit card's used, etc).

At a worst case scenario i'm sure they can verify the email was yours if they look at a backup of the old system (assuming they don't log the history of major changes). But this will probably take a few days.

As per the OP, I have done.. he has yet to respond, and i've sent two webforms to support and haven't even got an automated "here's your ticket number" response.

My Witcher 3 code was bought direct from GOG

In todays world who the hell keeps porn on their computer anymore?? :P

I hope for your own sake that this only is a bad joke - else there's nothing else to do than have a blue one to swing the banstick.

Where else would you keep it? :|

Judas is missing on vacation, hence why he'll probably not respond to any ticket for a long time (1 month). I would suggest sending a message to Firek instead.

Does a virtual machine count?

Huh? Really? Wow... I haven't been too active on the forums so i probably missed the announcement, didn't occur to me to try a different team member...

Well at least the issue is [s]not[/s] now being looked at. I hope the account issues get settled soon mr... umm... fellow gamer :)


edit: changed not to now.. Wow that totally changed how that line read and meant!!!...

Of course not. Everything is immediately placed on cloud storage so that it's always available and no one knows whose it is and can track them down.

It is, many thanks to the brother angry marine ;)

As for the porn, well there are enough streaming websites out there ;)

T̶r̶y̶ ̶t̶h̶i̶s̶
http://manytools.org/facebook-twitter/strikethrough-text/