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Hi good people of GOG. First time posting.

I just bought the first installment of this game and it doesn't want to start. I see Galaxy saves the game to the cloud but nothing else. I use Windows 8.1 and my computer meets the hardware requirements, maybe except the monitor, which has a resolution of 1680x1050. My graphic card is a GeForce 8400gs with 512MB dedicated memory. . Could it be the problem? What's GOG's policy on games that don't work? Can I be refunded? I'd rather play the game.

Thanks for any help.
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The graphics card shouldn't be an issue, or monitor.

Have you tried the suggestions in the topic Problem Launching Divinitiy: Original Sin Enhaced Edition?