chandra: Dear GOG community!
Thank you for bringing this topic to our attention. We’re looking into it and will be updating you in the coming weeks. In case you have purchased HITMAN and are not satisfied with the released version, you can use your right to refund the game.
this is a terrible [but unsurprising response.]
there's no "bringing the topic to your attention." you absolutely knew what you were doing all along. this is you attempting to save face, but it's long past that point for this particular release.
chandra: At the same time, while we’re open for meritful discussion and feedback, we will not tolerate review bombing and will be removing posts that do not follow our review guidelines.
respectfully, i wouldn't classify this as a "review bomb," per se. i would classify it as a lot of customers being quite unhappy that the product that they bought under a particular promise of yours ["we're a drm free store!"] turned out to be false.
given that information, it is right that people warn potential customers in the best way they can about the product they might get. that is part of the "feature set" of this release, so it is fair game for commenting on.
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i can't say i'm very surprised by this situation.
i wrote an open letter to you several years ago about problems you had THEN, and those problems are steadily getting worse.
at this point - and as others have said - if you want to change the terms under which your store is run [and, thus, become just another steam] then that's absolutely your right to do so, however, i - for one - would prefer that you just be honest.
it's been clear to me that you have abandoned your core pillars one by one over a period of years. it's not great if you abandon your drm free pillar, too, but you know, you feel you need to make money this way and that, in turn is "fine."
except - i would - and i'm sure there are a lot of others like me - just appreciate honesty.
if the very next blue post is: "we're not a drm free store anymore," then that's great, because that clears up a lot of confusion.
until then, this sort of thing is going to /keep/ happening for EVERY new release you post, because it's impossible - now - to tell - without other users telling us - what the status of each game is that you put onto the store shelf.
that's bad for you.
but it's also kind of bad for us as customers.
so, i think we'd appreciate it if you sort this out SOONER rather than later.
[and as i say: all it requires is a one line blue post.]
