I love this game, it is my favorite video game of all time. The puzzles were not all that hard really, some were a tad too particular, but that is just a point and click regular. I love the story and I love that Harlan Ellison fleshed out the lore of this world.
I liked it, my second favorite game of all time. I love the weird, disturbing, and horror like 1950's suburbia that the game presented. Was the combat the best? No, but I did not have a problem with it as I am used to funky fighting controls. Frankly, most of the people who play the game and have a problem with them just suck at video games. No cap. I was confused at some of the puzzles, but I always am with point and clicks.