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Victor VranTrying to create an online account - errors out "Invalid Key"(23 posts)(23 posts)
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Posted September 30, 2016
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adilosphen: I am still seeing "bad pass/register".
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ivanassen: The password must be at least 8 symbols, it must be different from your username and it should not be a common password like "password" or "qwerty123". Please try with a stronger password.
Thanks, that helped. Apparently I needed one more character in the password.

I suggest that you clearly indicate your password rules before the user attempts to type it, or at minimum put this information in the error message after a failure. Hidden password rules are not fun to deal with.

If I hadn't stumbled on this thread I would have asked for a refund because I'm not really interested in playing this game solo. In other words, these types of interface problems can hurt business.

Thanks for helping to resolve the issue!
Posted October 02, 2016
So what are password rules? And what is "serial number" input for?

I got "invalidsn/register" all the time.
Post edited October 02, 2016 by Nexen2
Posted October 02, 2016
up. need help. really.
Posted October 03, 2016
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ivanassen: The password must be at least 8 symbols, it must be different from your username and it should not be a common password like "password" or "qwerty123". Please try with a stronger password.
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adilosphen: Thanks, that helped. Apparently I needed one more character in the password.

I suggest that you clearly indicate your password rules before the user attempts to type it, or at minimum put this information in the error message after a failure. Hidden password rules are not fun to deal with.

If I hadn't stumbled on this thread I would have asked for a refund because I'm not really interested in playing this game solo. In other words, these types of interface problems can hurt business.

Thanks for helping to resolve the issue!
We have such a message and it appears when I tested it with a weak password, strange how it doesn't appear to you.

What exactly did you do?

Edit: Okay sometimes it gives this generic message about bad pass. We'll look into it.


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Nexen2: So what are password rules? And what is "serial number" input for?

I got "invalidsn/register" all the time.
You have to use your Serial Number which is in your Account > Library > Victor Vran > More > Serial Keys
Post edited October 03, 2016 by Krasimir2.0
Posted October 03, 2016
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Krasimir2.0: You have to use your Serial Number which is in your Account > Library > Victor Vran > More > Serial Keys
Thx.

I searched for it in client for 15 minutes. Had a wish to write about it here, but suddenaly checked it online. And yes, i found it on gog.com. No comments, it was not a good surprize. Add same to gog client plz.
Post edited October 03, 2016 by Nexen2
Posted February 04, 2017
I got the same invalidsn/register message
Posted August 27, 2018
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ivanassen: The password must be at least 8 symbols, it must be different from your username and it should not be a common password like "password" or "qwerty123". Please try with a stronger password.
I also kept receiving the message bad pass/register, until i found this thread and saw the post that says the password needs to be at least 8 symbols.

That text should be displayed in the game itself.

I was presuming that my GOG key was being seen as invalid. I'm sure a lot of other players do too.

Communicating this clearly in the game itself would save a lot of players from experiencing tons of frustration.
Posted December 19, 2018
This should have been fixed in the latest updates from the fall of 2018. The text for the message was actually there, but it was showing a generic error instead of the correct text, which was really confusing.
Post edited December 19, 2018 by Krasimir2.0
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Victor VranTrying to create an online account - errors out "Invalid Key"(23 posts)(23 posts)
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