Hello!

I recently purchased and downloaded The Whispered World and really like it. I'd like to be able to play the game to the end, but unfortunately the game has a habit of crashing to the desktop. I usually can't play the game for too long before I receive a runtime error that sends me back to the desktop, shutting down the game in the process. Typically, the game crashes when I try to move from one part of the game world to the next or when I hit the Esc key to get to the game's menu, although occasionally the game will crash simply as a matter of interacting with objects in the game world.

I was thinking that this was just an issue of my particular laptop, an Acer Extensa 4630Z that meets the game's minimum requirements, so I tried playing the game on a second laptop, which is an Acer Aspire 5730Z. That laptop ran the game more smoothly than the first laptop on account of having extra RAM, but eventually the game began having the same exact problems.

I've submitted a help ticket to the GOG team's support section, but that was several days ago now and I haven't had a response back. I'd imagine they have a lot on their plate, so that's to be expected. Have any of you others ran into this problem before? There has been some chatter about it on a couple of forums that I've found through Google, but nothing has been helpful to me so far.

Here are some specs:

Acer Extensa 4630Z:
* Windows Vista Home Premium (32-bit)
* Intel Pentium dual-core processor T3400 (2.16 GHz, 667 MHz FSB, 1 MB L2 cache)
* 2 GB RAM
* Integrated Mobile Intel 4500m video chipset (798 MB)

The Acer Aspire 5730Z is virtually the same, but the CPU is a model T3200 2.0 GHz and there's 4 GB of RAM. Naturally, the game runs a little better, but it's still crashing with virtually the same consistency.

Thank you for any help that you may provide.

Hello,
I don't have an answer but I do have the same question.

More or less right from the moment I started playing this game (my first paid GoG.com purchase) I've been plagued by graphics errors, vanishing cursors and constant, *constant* crashing. Sometimes it takes several loads to get from one room to another (and while there seem to be very specific rooms the game has a lot of issues with these crashes can come more or less out of nowhere). I can't even run it full screen; no cursor of any kind appears, making the game's point-and-click interface useless.

I'm nearing the end of the game. I struggled through (with a lot of frustration and cursing) because it's an entertaining and humorous game that I really enjoy - when it's not crashing. Which it usually is. I'm in what I suspect to be the second-last 'act' and I've hit a point that the game will not go past. So now the game is completely useless to me.

I've tried following the troubleshooting directions in the Support section of the site (eg. installing the June 2010 DirectX Redist, running as administrator, using application compatibility - which invariably makes the game run far worse, if you're curious) but to no avail. I'm now almost at the point of uninstalling the game and inquiring about a refund because $15 is an excellent price for such an entertaining and funny game but not if it won't run.

Seeing this message (datherton's) being more than two months old with absolutely no replies doesn't fill me with confidence. Or glee.

I'm attempting to run this game on an old Dell Inspiron 1525 (my newer machine died a while back and I don't have a decent replacement yet) with these specs:

OS: Win 7 Ultimate
Processor: Intel Core 2 Duo T7250 @ 2.00Ghz
Memory: 2Gb RAM
System: 32 bit
Graphics: Intel Mobile chipset

It's worth noting that yes, I know this system's pretty low-grade these days. But even given that I'd expect better performance than constant hanging, freezes and crashes (by 'constant' I mean that at points I can see well over five crashes a minute).

I'm wondering, as I've seen such an issue before (even with much newer machines), if the game is simply incompatible with Intel Mobile chipset graphics. It seems most games simply haven't been built with such setups in mind for many years now.

Experience this too.

Win7x64.
Intel Quadcore 3.2GHz
8 Gb Ram.
Radeon 7850.

At least there's the "continue" option on the main menu. It takes you to the last screen you visited before exiting. The crashes are annoying, but thanks to this feature, you don't have to worry about saving every few minutes just in case.

Of course, the ideal scenario would be a game without crashes.