li-la: got the same problem, tried to contact support, just got an automated answer not related to my question
VanishedOne: You can probably add a comment to the ticket and (eventually) get a human to reply. If it still works as it did when I last had a ticket active, the autoresponder sets the ticket to some kind of 'waiting' status so you need to give it a kick to put it back into the queue.
yep, thank you, this worked. I responded to the automated email and got another human response. My gog wallet was filled with the price of the normal edition and I bought the game again, this time the deluxe version.
Problem solved.
>
nope, problem not solved, something is still terribly wrong, I can see the new deluxe version in my order history, but everytime my gog client tries do download an update I get an error message.
Update failed (E6)
You don't own a valid copy of this game.
I have a paypal transaction code stating they got my money 3 days ago.
>
Problem solved. Now for real.
Got a response from support and was able to fix all issues.
Now I'm happy to play again in Erebonia. I"m not that angry about some events in Tails of Cold Steel III any more, even when it is IMHO a clumsy plot twist. All's well, that ends well.
Have fun.