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I ran into this problem where the game won't start. If I try to start the game it gives me this error: console error and after 2 seconds the screen fades to black.

I already reinstalled the game many times. I reinstalled flash. I disabled Windows Defender when downloading and playing the game (that was a hint of somebody online). I don't have any other clues about how to troubleshoot this problem.

Anyone here got some idea's?

Much appreciated.
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Same here, I think there's a file missing.
It says MSVCP120.dll is missing.
Thank you for reporting this; I've created a bug report for our Lead QA to investigate and will let you know if there's a workaround asap.

In the meantime, please send your game logs to us directly by email at support [at] stoicstudio [dot] com.
To find your game's log files:

Mac OS X: ~/Library/Application Support/TheBannerSaga/Local Store/gamelog/
Open Finder
Hit Command-Shift-G to open the “Go to the folder:” popup dialog
Paste the path into the textbox and hit Enter

Windows: %HOMEPATH%\AppData\Roaming\TheBannerSaga\Local Store\gamelog\
Open Windows Explorer
Paste the path into the location bar textbox and hit Enter

Thank you.
Post edited June 15, 2018 by Khatie
Bumping this as I'm experiencing the same issue and I haven't found a solution anywhere else.

I will contact support in any case as advised by Khatie.
Try install - Visual C++ Redistributable Packages for Visual Studio 2013
Cabla: Try install - Visual C++ Redistributable Packages for Visual Studio 2013
Thanks, Cabla, this is the best answer we've found to support players with this issue as well.