thesunno: I love the art and the story of this game but it keeps getting random crashes after some cinematics or when transitioning to another scene, the game is so unstable and it's frustrating, today I played for about half an hour and I go three crashes in three different stages, I don't wanna ask for a refund (I don't think I can, either), I'd prefer to wait for the patches, but I've been playing it since it was released and no patch has arrived (only one I guess).

I would like to know if there's something I can do meanwhile. If deactivating something could get it working properly, I have a GTX 6550 card and 16 GB ram (I don't remember the processor).

I hope we get a stability patch soon, because those crashes are ruining a beautiful game and a beautiful saga.

Krathius: Hello,

Thank you for your message.

First of all please check if your configuration meets the minimum requirements and if it does, please ensure that your drivers are up to date.

As indicated on Steam, here is what is required to properly play Syberia - The World Before:

OS: Windows 7 or higher
Processor: i5 6600 (3.30 GHz)
Memory: 8 GB RAM
Graphics: Nvidia GTX 750 Ti or AMD Radeon HD 7850 / R7 260X
DirectX: Version 11
Storage: 22 GB available space

If the issue still occurs, please let Steam check the file integrity and disable your antivirus for a short time (or create an exception) to see, if it solves the issue.

If nothing helps, please send us your dxdiag.txt file:

On Windows 10

- In the Windows 10 search bar at the bottom left of the screen (next to the Windows Icon) - type in the message: dxdiag
- the search result should show you a blue and yellow icon saying: Dxdiag - Execute command.
- if necessary, authorize the action in the following window
- once the DirectX Diagnostic Tool has finished loading, save the information as a *.txt file by clicking on "Save information", at the bottom right of the window

On previous versions of Windows

- Click on Start then Run, or Press the Windows + R (Windows key on keyboard)
- type in the message: dxdiag
- then click OK
- if necessary, authorize the action in the following window
- once the DirectX Diagnostic Tool has finished loading, save the information as a *.txt file by clicking on "Save information", at the bottom right of the window

Attach the file to your reply and send it back to us.