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I have tried 3 times using different paths and still when he pulls down the ladder so I can get warm clothes, the screen goes black. Please help!
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got the same problem.

found a solution:
pressing [ESC] muliple times, to end the cutscene/animation when the shop-owner pulls down the ladderr.
worked for me, in the next scene the shop-owner was going back behind his desk and i could finally go to the ladder.
Hope, this will help you, too.
Post edited March 07, 2019 by Lichtscheu