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Star Trek™: Starfleet Command IIIUnhandled exception error?(26 posts)(26 posts)
(26 posts)
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This is my favourite topic
Posted September 09, 2021
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Qaeylen: I had the same issue as most, the game would launch in the background and I could hear audio but nothing would appear. I would get the "No Direct 3D Device" error, along with "Fatal Exception" errors as well. After working with support most of the day, updating drivers and trying varying degrees of compatibility mode, I found one thing through Reddit that actually worked for me.

In the install folder of the game, there should be a file called dbghelp.dll.

All I had to do was rename it to dbghelp_old.dll and it frickin worked! I was able to load up the game, full screen, no problem at all. I didn't have to mess with any other DirectX versions, this was on a clean install direct from GOG, no additional patches and it wasn't run or installed in compatibility mode.

I haven't tried playing anything yet, but I can see the menu, and the UI and so.. fingers crossed.
This worked for me too - the only issue I have now is that the ship models are oddly distorted when in the actual game. They are too wide. The issue seems to resolve itself if you hide the UI with the "D" key though... It's weird
Posted September 09, 2021
avatar
Qaeylen: I had the same issue as most, the game would launch in the background and I could hear audio but nothing would appear. I would get the "No Direct 3D Device" error, along with "Fatal Exception" errors as well. After working with support most of the day, updating drivers and trying varying degrees of compatibility mode, I found one thing through Reddit that actually worked for me.

In the install folder of the game, there should be a file called dbghelp.dll.

All I had to do was rename it to dbghelp_old.dll and it frickin worked! I was able to load up the game, full screen, no problem at all. I didn't have to mess with any other DirectX versions, this was on a clean install direct from GOG, no additional patches and it wasn't run or installed in compatibility mode.

I haven't tried playing anything yet, but I can see the menu, and the UI and so.. fingers crossed.
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marlowe221: This worked for me too - the only issue I have now is that the ship models are oddly distorted when in the actual game. They are too wide. The issue seems to resolve itself if you hide the UI with the "D" key though... It's weird
I've seen another post about that in here as well. Something about the game not being really optimized for widescreens. I don't, or haven't come across yet, any fixes as I'm still playing around with the game as it is, getting back into the groove of things. There might be a mod that could be installed to help that but I'm not sure yet. I just got my copy to start working, didn't want to break it right away trying to mod it. Lol. At least yet. For sure, I hope the better textures mod works. lol
Posted September 09, 2021
avatar
Qaeylen: I had the same issue as most, the game would launch in the background and I could hear audio but nothing would appear. I would get the "No Direct 3D Device" error, along with "Fatal Exception" errors as well. After working with support most of the day, updating drivers and trying varying degrees of compatibility mode, I found one thing through Reddit that actually worked for me.

In the install folder of the game, there should be a file called dbghelp.dll.

All I had to do was rename it to dbghelp_old.dll and it frickin worked! I was able to load up the game, full screen, no problem at all. I didn't have to mess with any other DirectX versions, this was on a clean install direct from GOG, no additional patches and it wasn't run or installed in compatibility mode.

I haven't tried playing anything yet, but I can see the menu, and the UI and so.. fingers crossed.

*Edit*

I found the "fix" on a Reddit page for the game "Rise of Nations". Different game but it dealt with the exact same issue, almost verbatim, that I was having. Credit goes to the user "Helios210", who posted how to rename that file.
WTF... xD

Now it runs! Big THX! :)
Posted September 10, 2021
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Xenon_Slayer: Unfortunately, I can't seem to solve it. I start the game and hear the cutscenes but I don't see anything. And after the last cutscene, it crashes with the following:

---------------------------
D3D8 Application
---------------------------
Could not find any compatible Direct3D
devices.

I have a multi-monitor setup, so maybe that's an issue. I can't see any option to change which device to output to. Also strange is that my "Display mode" option in the DirectX wrapper only gives me "Same as desktop" or "Set by application" but I've seen screenshots where people select a resolution.

I've installed DirectX9 and verified the installation again but no luck.
Are you running on an AMD GPU?
Posted September 10, 2021
re the dbghelp.dll errors. there is a working version of this file in (i believe) in
C:\Windows\SysWOW64

I have copied the one here to the game directory and the game boots. still have the off centre ship issue mind.
Posted September 11, 2021
I had a different error, well same type different cause. was access violation error in Tald3DengineR.dll managed to fix it by deleting the D3D8.dll file. though this probably only a issue on Win 7 rigs.
Posted September 12, 2021
Mine is a model render exception error. Happened right after I bought a Vorcha cruiser on the Klingon campaign...

Unhandled Exception! in Version 1.01 Build 534
SFC3.exe caused an EXCEPTION_ACCESS_VIOLATION in module ModelRendererR.DLL at 0023:510341CB

EAX=000006D2 EBX=141A4620 ECX=0000000C EDX=00000030 ESI=14F24FF0
EDI=150CF780 EBP=0019E72C ESP=0019E5B0 EIP=510341CB FLG=00210206
CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B

0023:510341CB (0x03000000 0x141CF008 0x141CF008 0x00000000) ModelRendererR.DLL
0023:510347F9 (0x141A4620 0x02000000 0x141CF008 0x141CF008) ModelRendererR.DLL
0023:5102184C (0x130B85C0 0x00000000 0x0F8A3014 0x00000000) ModelRendererR.DLL

Any fix for this?
Post edited September 12, 2021 by xclavex
Posted September 12, 2021
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Qaeylen: In the install folder of the game, there should be a file called dbghelp.dll.

All I had to do was rename it to dbghelp_old.dll and it frickin worked! I was able to load up the game, full screen, no problem at all. I didn't have to mess with any other DirectX versions, this was on a clean install direct from GOG, no additional patches and it wasn't run or installed in compatibility mode.
This fix also worked for me.
Posted September 14, 2021
An AMD hotfix has been released so (especially) if you are a Radeon user this should help with your launching issues. If the issue still persists with the hotfix, please get in touch with us as it might be a problem with your software/hardware setup and the game which we can look into.

The hotfix has also resolved the camera offset issue.

Happy gaming guys and sorry about these initial difficulties and hope we can all just enjoy some Star Trek now
Posted September 14, 2021
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Falran: An AMD hotfix has been released so (especially) if you are a Radeon user this should help with your launching issues. If the issue still persists with the hotfix, please get in touch with us as it might be a problem with your software/hardware setup and the game which we can look into.

The hotfix has also resolved the camera offset issue.

Happy gaming guys and sorry about these initial difficulties and hope we can all just enjoy some Star Trek now
Can you implement a much-needed and VERY simple hotfix for SFC1 that was figured out years ago, while you're at it? :D

https://www.gog.com/forum/star_trek_starfleet_command/potential_win_10_fix
Post edited September 14, 2021 by Plokite_Wolf
Posted January 02, 2022
I keep getting this error each time i try to launch a new campaign. I can launch the game, get to the main menu, open a new campaign, and then it crashes when I try to launch a new mission. Just installed today. Running windows 7

here is the report;

Unhandled Exception! in Version 1.01 Build 534
SFC3.exe caused an EXCEPTION_ACCESS_VIOLATION in module TAL3DE~1.DLL at 0023:0B3DA8E6, QueryInterface()+96748 byte(s)

EAX=00000000 EBX=0000009D ECX=00002240 EDX=00000EC5 ESI=0018F8AC
EDI=0018F8A0 EBP=0018F7E0 ESP=0018F770 EIP=0B3DA8E6 FLG=00010246
CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B

0023:0B3DA8E6 (0x0018F808 0x0B5BD500 0x00000000 0x00000000) TAL3DE~1.DLL, QueryInterface()+96748 byte(s)
0023:0B3CBAF9 (0x0B5BD500 0x00000000 0x00000000 0x164F8EA0) TAL3DE~1.DLL, QueryInterface()+35839 byte(s)
0023:0B3CDAD3 (0x0B5BD500 0x00000000 0x00000000 0x0B5BD580) TAL3DE~1.DLL, QueryInterface()+43993 byte(s)
0023:0B3C3383 (0x0B590150 0x11D5A5B5 0x00000018 0x00000001) TAL3DE~1.DLL, QueryInterface()+1161 byte(s)
0023:0B3C7497 (0x11D5A5B5 0x00000018 0x00000001 0x00000000) TAL3DE~1.DLL, QueryInterface()+17821 byte(s)
0023:004CEA03 (0x0018FB30 0x007F9B14 0xFFFFFFFF 0x0018FB3C) SFC3.exe
0023:004A0D60 (0x119C81D0 0x123D8420 0x1278C1F0 0x00000000) SFC3.exe
0023:004A0EAB (0x1244F820 0x00000000 0x417C147A 0x00008000) SFC3.exe
0023:004A0AD4 (0x009DC488 0x1244F820 0x00951BDC 0x1278C1F0) SFC3.exe
0023:004BDC62 (0x76067BCB 0x043FF978 0x00000000 0x0000027F) SFC3.exe
0023:004B2392 (0x76067BCB 0x043FF978 0x00000000 0x0018FDEC) SFC3.exe
0023:00479467 (0x00A4FDC0 0x00000000 0x00405A7F 0x043FF978) SFC3.exe
0023:00479447 (0x0099DE20 0x00407366 0x76067819 0x00631B65) SFC3.exe
0023:004059E0 (0x00400000 0x01168569 0x00000001 0x00000000) SFC3.exe
0023:00632653 (0x7EFDE000 0x0018FFD4 0x77CD9812 0x7EFDE000) SFC3.exe
0023:758C343D (0x7EFDE000 0x77A41470 0x00000000 0x00000000) kernel32.dll, BaseThreadInitThunk()+0018 byte(s)
0023:77CD9812 (0x007B9AB9 0x7EFDE000 0x00000000 0x00000000) ntdll.dll, RtlInitializeExceptionChain()+0099 byte(s)
0023:77CD97E5 (0x007B9AB9 0x7EFDE000 0x00000000 0x78746341) ntdll.dll, RtlInitializeExceptionChain()+0054 byte(s)
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Star Trek™: Starfleet Command IIIUnhandled exception error?(26 posts)(26 posts)
(26 posts)