Bought the game the other day on GOG but for the life of me I cant get it to download. It just times out when I click it. GOG installer doesnt work either. I sent GOG a message but im still waiting on a reply. Anyone have a solution?

Edit: I should mention I have checked to see if other games from them download, and they do, from both the download links and from the GOG downloader.

Try refreshing your account - https://secure.gog.com/account/refresh

It may be a glitch due to heavy server load at the moment. I experienced some connection and loading issues myself recently. With the Big Fall Sale, GOG has to cope with a lot of traffic from users downloading their new games now. To make sure it's not something technically on their site, send a support ticket. Otherwise try again later.
Meanwhile you can try clearing your browsers cache, rebooting your system and check these tips on the GOG Downloader: http://www.gog.com/support/sacred_2_gold/igeneral_problems_with_the_gog_downloaderi

Tried those and still got nothing.. :(

Any other thoughts?

Patience. ;)

Sigh... So I got an email from them early morning on the 25th. All it said was to redownload the client... it's like they didnt even read my ticket... I FULLY explained what i did befor-hand and even mentioned that the downloader works with other games... normally i'm fairly patient but this is pretty stupid... did i re-download? yes, 3 times... did it work? of course not.. they then wanted to know EXACTLY what I did... I DID THAT! In the ticket! This is my first bad exsperience so dont think im just whining for the hell of it.. this is genuinly bad customer service.. period.

I get that they may be a bit more busy because of the sale but that hasnt had any impact on the other 5 games i bought and downloaded successfully. for reference they were: NWN2, defenders quest, driftmoon, crimsonland and shadows: heretic kingdoms. So some of those are pretty big files too..

I'm not impressed.

Hm, yes, but that's not how it usually works. GOG support is doing a good job most of the time. I think now it's because of the huge workload that came with the Big Fall Sale. However, you're right in your case.

I have been having trouble with the GoG downloader also, just stops downloading part way through.

I sent them the error report log file last night.

Downloaded all the files via firefox and now the game will not install, tells me the package cannot be opened.

Downloading one file again as it seems incomplete, then try to install again.

Game installed, but have an issue, will make that a separate post.