Thank you for responding, and for being active on the GOG forum.
I could not disagree with you more on this. Other games, such as Bastion and Transistor, have their worlds designed at a similar angle. They control normally, and always felt fine to me. To some people it may be uncomfortable, and to others the tilted controls Ruiner has are uncomfortable. That's why options exist. That's why rebindable controls are essential to any game, which is another thing Ruiner originally didn't have.
It's your job as the developers to make your game playable and enjoyable for your customers. To refuse to provide an option for something like this comes across as lazy at best. I've seen others complain about this on your Steam forums, so I know it's not just me that feels this way. We shouldn't have to fight against your unorthodox control scheme just because it's what you prefer. I really hope you'll reconsider on this. At worst, maybe the people who want normal controls would find that the tilted directions really are preferable. If that happens, your team will still look good for having provided the option. At best, you'll allow more people to enjoy the game you've put so much time and work into. That has to be worth it, right?
Hey, thanks for your arguments, we appreciate all feedback.
But as I said before, we've done tests with such configuration and the game was unplayable. It's not the issue of what we prefer or not, just what we've determined based on feedback during those tests and to our best knowledge.
From what players say, it may take a few minutes into the game to get comfortable with the controls and the perspective, so I hope it can still manage to capture you :)