My customers give me a hard time about the food taking too long. Many of them are just up and leaving. How can I fix this problem?
I have 14 tables between the two floors.
2 captains. (Can't get anymore)
2 chefs. (Can't get anymore)
4 servers. (Not sure if I can get anymore, but I would think that's enough anyway.)
I have a dumbwaiter installed, with a porter specifically assigned to it.
I don't have the game but i found this post by ProzacKat on the bigfish forums.
"If your staff is impolite you need to
a) Go to the management menu and make sure you invest money into training your employees. It will take a few days for the complaints to go, and every time you hire a new person you'll see complaints until their skill level raises.
Once your restaurant is fully staffed and well trained, you can lower the training costs to reduce your monthly expenses.
b) Go through all your employees and make sure you are paying them enough. Raise their salaries until their moral is like 80-100. As time goes by, make sure to go back and adjust their salaries to keep it that level.
Slow food times:
1) Click on your chefs, and click the skill button until you can see how many orders are in the que. If it's a lot, like 20 or 30, then you need more chefs. Each chef needs his own stove. In my big 3x4 restaurants, I put in 4 stoves, and add chefs as it gets busier. I keep 2 stoves in the 3x2, and 3 in the 3x3 size.
2) Click on your wait station. If there are a lot of orders waiting to be delivered, you probably don't have enough servers. If the orders waiting to be delivered gets over 20 I add another server.
Or you have enough but they have low moral or skills, in which case do the above.
3) I always assign each server to a floor; they seem more productive that way as opposed to leaving them on auto. I also need more on the 1st level.
4) In large busy restaurants, I put in 2 dumbwaiters and have 2 porters assigned only to using the dumbwaiters. I also keep 1-2 porters assigned to dishes only. They stand around bored a lot, but it helps for the dinner rush!
5) Make sure there is plenty of space around your tables. If they're too close, it slows down the servers. The upstairs dumbwaiters need to be easy to get to also.
6) Don't forget to make sure the chefs are well paid with high moral. A chef with a good attitude cooks faster.
One more thing, to help keep things from getting bogged up, I put 2 doors on my kitchens with a waitstation by each."
Thread in question is here