I bought 2 movies yesterday morning and as of yet am unable to download or stream them, If I try and manually download them I get a 403 error (chrome, IE11) If I try and use the downloader app (newly installed) it just crashes. If I try and "start watching now" it just redirects me back to the movies purchase page.
It's almost like it doesn't think I own them.
Had the emails to say I do though.
Tested on 2 different machines & one virtual clean install of Win7,
I made support tickets yesterday but nothing back yet. Anything else I could try do you think? cheers.

You can try manually refreshing your account by using this link:
www.gog.com/account/refresh

Hi!
Thanks, yeah I've tried this a couple of times, no difference.
Another thing is that a game I bought is missing from my library, support claims that their 'logs' say that its there and available for me to grab - which it isn't.

I think there's a glitch with the shelf if you hide all the free games that causes your other games to disappear, so you could try unhiding one or more games and refreshing the page to see if the game is visible again.

Wow thats one glitch! good to know if you come here often (which I don't) - they should really fix that. :/
so that's the game sorted, Many thanks for your help with that SCPM

Still the movie issue though :(

I'm not sure what else could be affecting the movies, hopefully support will get back to you soon!

Hi judaslscariot
I only just got this,Sorry!

Already did contact support (before I posted here originally in-fact)! didn't help - they said...
------------------------------------------------------
"Hello

Please use the GOG Downloader to download your games. This application uses different means of authentication than browser links, and using it is practically guaranteed to fix this issue.

Our browser download links are IP-based, to accommodate browser download resuming. This works under normal circumstances, but, unfortunately, we have learned that if a user's connection assigns a different IP when connecting to our site, and then a different IP when the actual download is initiated with our file hosting provider, an IP mismatch occurs, resulting in the 403 error. We are currently unable to resolve this issue, whilst preserving our users' ability to resume browser downloads.

It may be possible for your network administrator to modify your network setup so that you are issued the same IPs for both GOG.com, and our file hosting provider's servers, which you eventually get redirected to. Unfortunately I cannot guarantee if this will work, nor if the network administrator would agree to making such a change.

We apologize for any inconvenience this may cause.

Regards
Genoan"
----------------------------------------------------------------------------


So I tried to reply to the email but it just bounced. so I then gave up!

Basically I said /edited for public consumption/


----------------------------------------------------------------------------
Hi Genoan
Turns out IRL that i'm a network administrator on the UK's***************** so I agree with myself to make any changes needed. ;)
I figured out you are using Resuming via IP...
I tried the GOG Downloader and have tested multiple times,and this is what happens: I can download games with it fine!
but as soon as I click on downloading a Movie with it, it tries to initialize a download and just crashes (like, completely crashes, - it would be nice to know where the logs are kept so I can see why) this is verified on two separate machines on two separate networks both of which have statically routed external IP's that don't change. I'm also basically in the DMZ via our core firewalls so am actually pretty much unrestricted and connected directly (almost literally) into the internet at my end.

All I want to do is download what i've bought. :(

I'd be interested to see what happens if you log in as me and see what result you get offsite...

Please get back to me with any other suggestions

Thanks
-------------------------------------------------------------------



The above was sent as a reply to hd-orders+LA4WI2PT@gog.com but it bounced right back to me.

I got this



---------------------------------------------------------------------
This is the mail system at host mail.gog.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<hd-orders+LA4WI2PT@gog.com>: unknown user: "hd-orders+la4wi2pt"

Final-Recipient: rfc822; hd-orders+LA4WI2PT@gog.com
Original-Recipient: rfc822;hd-orders+LA4WI2PT@gog.com
Action: failed
Status: 5.1.1
Diagnostic-Code: X-Postfix; unknown user: "hd-orders+la4wi2pt"
--------------------------------------------------------------------



So what shall I do now? create another ticket pointing to this thread? :)

Cheers.

Watch movies not advertised with showbox 5.26 ad free apk for free at the showboxvpn site easily download movies.

I don't know precisely why you are facing this problem, but if you want to watch any movie, you can watch it free online. There are many platforms which provide these services like subsmovies; https://www.techlectual.com/subsmovies-alternatives/

No doubt submovies is a brilliant platform for online streaming, but since submovies and most of the platforms are getting banned. You can follow https://www.knowtechmag.com/ to get up to date about the online streaming services.