There's something seriously wrong that's not letting the game start on my rig. Even bought it on Steam to see if it was a platform issue, but ran into the same problem (already asked for a refund there). DX update, Visual C++ runtime installs, driver checks, restarts, re-installs, verify files, admin launch, compatibility settings, graphics drivers, you name it. Nothing works. All I get is the two images I attached here (literally the moment the game launches) and it gets suspended and closed.

Anyone else run into this issue? I've already opened up a ticket with GOG support to see if they can figure it out. Really want to play this game. My rig config can pretty much run anything, so I'm ruling out a hardware issue. Everything else works just fine. Just trying to see if anyone else has this issue and if they've found the cause/solution.

Thanks in advance.

Hey - dev here. So far this issue has not been signaled by any other players. The crash screen you linked is not one we could cause through normal game code, so it generally has to be caused by some low-level engine problem or a driver/hardware issue of some sort.

If you like, you could mail the game log to info@midnightprotocol.net. We can take a look, but we can't guarantee we can solve if it's not on our end. Also, could you list your system specs so we can see if it's related to any specific hardware?

I'm inclined to agree with you. I've eliminated all manner of software interference I could think of (turned off all AV and VPN software and anything else having to do with maintenance; no dice). It almost looks like the Unity engine is hitting a snag and it won't even let it prompt an error message. I'm going to dig deeper into the Event Viewer and see if I find a hint there.

In the mean time, I'm sending an email with all the troubleshooting history to the address you gave me. I'm going to also put my PC specs there as well. I'll include those here too, just in case. As for the game log, please let me know what the file name is and its location. I don't know where to look for it and can't find anything that's immediately obvious. Maybe it's not even being generated? I'm hoping you guys can figure out some silly hardware thing that likely has a really quick fix. Please let me know if there's anything else you need me to provide:

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-9KEQ44T
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z390 AORUS PRO WIFI
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F9, 3/14/2019
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z390 AORUS PRO WIFI-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume5
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1151"
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 20.2 GB
Total Virtual Memory 63.9 GB
Available Virtual Memory 45.3 GB
Page File Space 32.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Information on where to find the game log. (Sorry, would have pinned this topic here, but I don't have the rights to.) Of course, this assumes the game gets so far as to generate it all.

On Windows, open your File Explorer, and simply paste the following line in the address bar to jump to the right folder immediately:

%APPDATA%\..\LocalLow\LuGus Studios\Midnight Protocol

The file Player.log file is what you need. Alternatively, you can use Player-prev.log for the log from the game session before the last one.

Awesome! Got them! I will update my email with the logs attached.

OK, email sent. Attached the Player.log files and also included the latest crash dump and error.log file. Figured you could use as much info as possible.

Quick mention, might be nothing, but I saw two errors in that error.log file:

Read from location 0000000000000000 caused an access violation.

ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFDDA79FE1E)
0x00007FFDDA79FE1E (UnityPlayer) (function-name not available)

Maybe that's a lead?

OK. So it seems I figured out the problem.

There's another error in there stating that AKSounEngine.dll was erroring out. I did some digging and it seems other games made with Unity have had a similar problem (MechWarrior in particular). Here's a link:

https://www.reddit.com/r/Battletechgame/comments/bd27gb/is_anyone_else_constantly_getting_crashed_to/

I went into the streaming assets folder like the forum solution listed in the link above and renamed the audio folder. I ran the game and, lo and behold, the game runs! Seems like the music doesn't play, so I'm guessing the music files might be the first place to look? I know I updated my audio codecs, but I'm wondering if there is a possible codec conflict (or something like that) going on here? I will try to uninstall my audio codecs tomorrow and see if that helps.