Posted June 27, 2025
Hello:
I tried using the launcher to change resolutions and window mode to no avail. I used Galaxy to verify and repair but no change. Below is most of what I got from the dxdiag save all information option and clips of the errors I get; all but once immediately after the first screen (copyright). The one time that was an exception it actually loaded the next screen which was a white background with a logo and the start of some sound and then the screen went black before it played more than a second or two with the same error. Any ideas?
------------------
System Information
------------------
Time of this report: 6/27/2025, 02:05:59
Machine name: CAREYSROGSTRIX
Machine Id: {6F71AC7A-18AA-4908-B914-23F3391EFFFF}
Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ROG Strix G18 G834JZR_G814JZR
BIOS: G834JZR.320 (type: UEFI)
Processor: Intel(R) Core(TM) i9-14900HX (32 CPUs), ~2.2GHz
Memory: 32768MB RAM
Available OS Memory: 32386MB RAM
Page File: 20919MB used, 27338MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.7.2
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
Mux Incompatible List:
DxDiag Version: 10.00.26100.4202 64bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce RTX 4080 Laptop GPU
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 4080 Laptop GPU
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_27E0&SUBSYS_34F81043&REV_A1
Device Status: 0180600A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_REMOVABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 28190 MB
Dedicated Memory: 11997 MB
Shared Memory: 16193 MB
Current Mode: 2560 x 1600 (32 bit) (240Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.682809,0.315080), Green(0.284576,0.673878), Blue(0.148961,0.060719), White Point(0.346015,0.358508)
Display Luminance: Min Luminance = 0.005000, Max Luminance = 521.000000, MaxFullFrameLuminance = 519.461121
Monitor Name: Generic PnP Monitor
Monitor Model: NE180QDM-NZ4
Monitor Id: BOE0C64
Native Mode: 2560 x 1600(p) (60.002Hz)
Output Type: Displayport Embedded
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Using DDisplay: Yes
WCG: Wcg Not Supported
Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_SDR
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1f594fc858348d79\nvldumdx.dll,C:\WINDOWS\System 32\DriverStore\FileRepository\nvami.inf_amd64_1f594fc858348d79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\Fi leRepository\nvami.inf_amd64_1f594fc858348d79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam i.inf_amd64_1f594fc858348d79\nvldumdx.dll
Driver File Version: 32.00.0015.7652 (English)
Driver Version: 32.0.15.7652
DDI Version: 12
Adapter Attributes: HARDWARE_TYPE_GPU,D3D11_GRAPHICS,D3D12_GRAPHICS,D3D12_CORE_COMPUTE,D3D12_GENERIC_ML,D3D12_GENERIC_MEDIA
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1,1_0_CORE
Driver Model: WDDM 3.2
Hardware Scheduling: DriverSupportState:Stable Enabled:True
Displayable: Supported
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
GPU Mux Support: Development, None - Unknown Error
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 5/13/2025 7:00:00 PM, 810080 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-64A0-11CF-176E-F7140EC2ED35}
Vendor ID: 0x10DE
Device ID: 0x27E0
SubSys ID: 0x34F81043
Revision ID: 0x00A1
Driver Strong Name: oem57.inf:0f066de3a9804c52:Section236:32.0.15.7652:pci\ven_10de&dev_27e0&subsys_34f81043
Rank Of Driver: 00CF0001
Video Accel:
DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeMPEG2_VLD {6F3EC719-3735-42CC-8063-65CC3CB36616} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD {32FCFE3F-DE46-4A49-861B-AC71110649D5} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 {1A72925F-0C2C-4F15-96FB-B17D1473603F} {15DF9B21-06C4-47F1-841E-A67C97D7F312} {4008018F-F537-4B36-98CF-61AF8A2C1A33} {0DABEFFA-4458-4602-BC03-0795659D617C} {9798634D-FE9D-48E5-B4DA-DBEC45B3DF01} DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {9947EC6F-689B-11DC-A320-0019DBBC4184} {33FCFE41-DE46-4A49-861B-AC71110649D5} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E} {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {6AFFD11E-1D96-42B1-A215-93A31F09A53D} {914C84A3-4078-4FA9-984C-E2F262CB5C9C} {8A1A1031-29BC-46D0-A007-E9B092CA6767}
D3D12 Encode Modes: { D3D12_VIDEO_ENCODER_PROFILE_H264_MAIN } { D3D12_VIDEO_ENCODER_PROFILE_H264_HIGH } { D3D12_VIDEO_ENCODER_PROFILE_HEVC_MAIN }{ D3D12_VIDEO_ENCODER_PROFILE_HEVC_MAIN10 }{ D3D12_VIDEO_ENCODER_AV1_PROFILE_MAIN }
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2192174652077095688, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: GalaxyClient Helper.exe
P2: 2.0.84.107
P3: 6836fef1
P4: ucrtbase.dll
P5: 10.0.26100.4202
P6: bd317707
P7: 0002da51
P8: c0000409
P9: 00000007
P10:
+++ WER1 +++:
Fault bucket 2109414964473043958, type 5
Event Name: MoBEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.GamingApp_2506.1001.20.0_x64__8wekyb3d8bbwe
P2: praid:Microsoft.Xbox.WidgetsApp
P3: 2506.1001.20.0
P4: 6848e30c
P5: XboxGameBarWidgets.exe
P6: 2506.1001.20.0
P7: 6848e30c
P8: 00000000008fe67b
P9: c0000409
P10: 0000000000000007
+++ WER2 +++:
Fault bucket 2109414964473043958, type 5
Event Name: MoBEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.GamingApp_2506.1001.20.0_x64__8wekyb3d8bbwe
P2: praid:Microsoft.Xbox.WidgetsApp
P3: 2506.1001.20.0
P4: 6848e30c
P5: XboxGameBarWidgets.exe
P6: 2506.1001.20.0
P7: 6848e30c
P8: 00000000008fe67b
P9: c0000409
P10: 0000000000000007
+++ WER3 +++:
Fault bucket 1537842971984476629, type 5
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 800b0109
P3: 26100
P4: 4351
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 800b0109
P3: 26100
P4: 4351
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 800b0109
P3: 26100
P4: 4351
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket 2054783826555976440, type 5
Event Name: MoAppHang
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.XboxGamingOverlay_7.325.5191.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 7.325.5191.0
P4: 682bf630
P5: 9d86
P6: 2097152
P7:
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket 2148577609220901211, type 5
Event Name: MoAppHang
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.GamingApp_2506.1001.20.0_x64__8wekyb3d8bbwe
P2: praid:Microsoft.Xbox.WidgetsApp
P3: 2506.1001.20.0
P4: 6848e30c
P5: 2120
P6: 2097152
P7:
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket 1665413929703847788, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: UplayWebCore.exe
P2: 165.0.12744.0
P3: 684a94e0
P4: KERNELBASE.dll
P5: 10.0.26100.4343
P6: 677e8431
P7: e0000008
P8: 0015f4c4
P9:
P10:
+++ WER9 +++:
Fault bucket 1484964446165001771, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.GamingApp_2506.1001.20.0_x64__8wekyb3d8bbwe
P2: praid:Microsoft.Xbox.App
P3: 2506.1001.20.0
P4: 6848e05a
P5: combase.dll
P6: 10.0.26100.4202
P7: 7da5ce54
P8: 800705b4
P9: 0000000000081da4
P10:
I tried using the launcher to change resolutions and window mode to no avail. I used Galaxy to verify and repair but no change. Below is most of what I got from the dxdiag save all information option and clips of the errors I get; all but once immediately after the first screen (copyright). The one time that was an exception it actually loaded the next screen which was a white background with a logo and the start of some sound and then the screen went black before it played more than a second or two with the same error. Any ideas?
------------------
System Information
------------------
Time of this report: 6/27/2025, 02:05:59
Machine name: CAREYSROGSTRIX
Machine Id: {6F71AC7A-18AA-4908-B914-23F3391EFFFF}
Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ROG Strix G18 G834JZR_G814JZR
BIOS: G834JZR.320 (type: UEFI)
Processor: Intel(R) Core(TM) i9-14900HX (32 CPUs), ~2.2GHz
Memory: 32768MB RAM
Available OS Memory: 32386MB RAM
Page File: 20919MB used, 27338MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.7.2
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
Mux Incompatible List:
DxDiag Version: 10.00.26100.4202 64bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce RTX 4080 Laptop GPU
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 4080 Laptop GPU
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_27E0&SUBSYS_34F81043&REV_A1
Device Status: 0180600A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_REMOVABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 28190 MB
Dedicated Memory: 11997 MB
Shared Memory: 16193 MB
Current Mode: 2560 x 1600 (32 bit) (240Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.682809,0.315080), Green(0.284576,0.673878), Blue(0.148961,0.060719), White Point(0.346015,0.358508)
Display Luminance: Min Luminance = 0.005000, Max Luminance = 521.000000, MaxFullFrameLuminance = 519.461121
Monitor Name: Generic PnP Monitor
Monitor Model: NE180QDM-NZ4
Monitor Id: BOE0C64
Native Mode: 2560 x 1600(p) (60.002Hz)
Output Type: Displayport Embedded
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Using DDisplay: Yes
WCG: Wcg Not Supported
Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_SDR
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1f594fc858348d79\nvldumdx.dll,C:\WINDOWS\System 32\DriverStore\FileRepository\nvami.inf_amd64_1f594fc858348d79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\Fi leRepository\nvami.inf_amd64_1f594fc858348d79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam i.inf_amd64_1f594fc858348d79\nvldumdx.dll
Driver File Version: 32.00.0015.7652 (English)
Driver Version: 32.0.15.7652
DDI Version: 12
Adapter Attributes: HARDWARE_TYPE_GPU,D3D11_GRAPHICS,D3D12_GRAPHICS,D3D12_CORE_COMPUTE,D3D12_GENERIC_ML,D3D12_GENERIC_MEDIA
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1,1_0_CORE
Driver Model: WDDM 3.2
Hardware Scheduling: DriverSupportState:Stable Enabled:True
Displayable: Supported
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
GPU Mux Support: Development, None - Unknown Error
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 5/13/2025 7:00:00 PM, 810080 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-64A0-11CF-176E-F7140EC2ED35}
Vendor ID: 0x10DE
Device ID: 0x27E0
SubSys ID: 0x34F81043
Revision ID: 0x00A1
Driver Strong Name: oem57.inf:0f066de3a9804c52:Section236:32.0.15.7652:pci\ven_10de&dev_27e0&subsys_34f81043
Rank Of Driver: 00CF0001
Video Accel:
DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeMPEG2_VLD {6F3EC719-3735-42CC-8063-65CC3CB36616} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD {32FCFE3F-DE46-4A49-861B-AC71110649D5} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 {1A72925F-0C2C-4F15-96FB-B17D1473603F} {15DF9B21-06C4-47F1-841E-A67C97D7F312} {4008018F-F537-4B36-98CF-61AF8A2C1A33} {0DABEFFA-4458-4602-BC03-0795659D617C} {9798634D-FE9D-48E5-B4DA-DBEC45B3DF01} DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {9947EC6F-689B-11DC-A320-0019DBBC4184} {33FCFE41-DE46-4A49-861B-AC71110649D5} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E} {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {6AFFD11E-1D96-42B1-A215-93A31F09A53D} {914C84A3-4078-4FA9-984C-E2F262CB5C9C} {8A1A1031-29BC-46D0-A007-E9B092CA6767}
D3D12 Encode Modes: { D3D12_VIDEO_ENCODER_PROFILE_H264_MAIN } { D3D12_VIDEO_ENCODER_PROFILE_H264_HIGH } { D3D12_VIDEO_ENCODER_PROFILE_HEVC_MAIN }{ D3D12_VIDEO_ENCODER_PROFILE_HEVC_MAIN10 }{ D3D12_VIDEO_ENCODER_AV1_PROFILE_MAIN }
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2192174652077095688, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: GalaxyClient Helper.exe
P2: 2.0.84.107
P3: 6836fef1
P4: ucrtbase.dll
P5: 10.0.26100.4202
P6: bd317707
P7: 0002da51
P8: c0000409
P9: 00000007
P10:
+++ WER1 +++:
Fault bucket 2109414964473043958, type 5
Event Name: MoBEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.GamingApp_2506.1001.20.0_x64__8wekyb3d8bbwe
P2: praid:Microsoft.Xbox.WidgetsApp
P3: 2506.1001.20.0
P4: 6848e30c
P5: XboxGameBarWidgets.exe
P6: 2506.1001.20.0
P7: 6848e30c
P8: 00000000008fe67b
P9: c0000409
P10: 0000000000000007
+++ WER2 +++:
Fault bucket 2109414964473043958, type 5
Event Name: MoBEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.GamingApp_2506.1001.20.0_x64__8wekyb3d8bbwe
P2: praid:Microsoft.Xbox.WidgetsApp
P3: 2506.1001.20.0
P4: 6848e30c
P5: XboxGameBarWidgets.exe
P6: 2506.1001.20.0
P7: 6848e30c
P8: 00000000008fe67b
P9: c0000409
P10: 0000000000000007
+++ WER3 +++:
Fault bucket 1537842971984476629, type 5
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 800b0109
P3: 26100
P4: 4351
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 800b0109
P3: 26100
P4: 4351
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 800b0109
P3: 26100
P4: 4351
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket 2054783826555976440, type 5
Event Name: MoAppHang
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.XboxGamingOverlay_7.325.5191.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 7.325.5191.0
P4: 682bf630
P5: 9d86
P6: 2097152
P7:
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket 2148577609220901211, type 5
Event Name: MoAppHang
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.GamingApp_2506.1001.20.0_x64__8wekyb3d8bbwe
P2: praid:Microsoft.Xbox.WidgetsApp
P3: 2506.1001.20.0
P4: 6848e30c
P5: 2120
P6: 2097152
P7:
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket 1665413929703847788, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: UplayWebCore.exe
P2: 165.0.12744.0
P3: 684a94e0
P4: KERNELBASE.dll
P5: 10.0.26100.4343
P6: 677e8431
P7: e0000008
P8: 0015f4c4
P9:
P10:
+++ WER9 +++:
Fault bucket 1484964446165001771, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.GamingApp_2506.1001.20.0_x64__8wekyb3d8bbwe
P2: praid:Microsoft.Xbox.App
P3: 2506.1001.20.0
P4: 6848e05a
P5: combase.dll
P6: 10.0.26100.4202
P7: 7da5ce54
P8: 800705b4
P9: 0000000000081da4
P10: