=== Tech questions ===

Q: Why does the game require a server connection even in single-player mode?
Our servers process everything that the players do in the game, starting from the searching of opponents for ranked sessions, to rolling the dice in all sessions and reshuffling the deck. Also, all of the AI bots exist only on the server side as well as the in-game item, inventory and collection systems. Such structure protects players in both, single and multiplayer sessions from hackers and cheaters who otherwise would be able to easily manipulate with their resources and records. It also guarantees that all players use the same version of the game.

If you want to play offline, you can use Gremlins vs Automatons.

Q: What is Gremlins vs Automatons?
This is a separate product that can be launched with no connection to any server. Gremlins vs Automatons contains the same single-player mode and the same Challenges as Gremlins, Inc., but there are no functions that demand connection to the server or relevant only for the multiplayer (Inventory, chests, profile customization and so on).

Q: Do I need to buy Gremlins vs Automatons separately?
No. Gremlins vs Automatons is not for sale, it exists only as the additional product that you get automatically when you buy Gremlins, Inc.

Q: Will Gremlins vs Automatons be updated?
Any updates with the fixes or balance changes will be available for both products. The content that is relevant for gameplay (like new cards for example) also will be added to both products. The content, that makes sense only for multiplayer or demands connection to the server (new items for the collections) will be added only to Gremlins, Inc.

Q: Can I return to my session after I’ve lost Internet connection?
In single-player sessions your progress is saved automatically at the beginning of each player's turn. If for any reason you’ve lost your connection, or the game was abruptly terminated on your side, you can continue your session after being reconnected. To load your saved session, please use the "Load session" button at the upper left corner of the single-player menu window.

Important note: in some cases, saved sessions might lose compatibility with the game due to major updates of the game – in which case you won't be able to load them. It is recommended to finish your saved sessions before every big update, just in case.

In multiplayer sessions, if you lose connection with the server or close your client for any reason, you may return to that session as long as it exists (i.e. at least one human player is still playing it). While you are disconnected, an AI bot (of the lowest, stupid AI level) will step in to manage your character until you return.

Q: Why certain player names on avatars sometimes become red?
The red color indicates the fact that this player is now controlled by an AI bot. This could be because that player lost connection, had to temporarily step out to pick up a courier delivery, or they decided to abandon the current session for some other reason. The AI bot kicks in after their time limit ends. Once the human player returns to the game, the player name on the avatar will return its usual color.

Q: How good is the AI bot that temporarily replaces disconnected human players?
Players are replaced by the most chaotic and stupid version of the AI bot, which is called: "Artificial Idiot". It doesn't mean that this bot can't win or score more points, it just means that it’s not very efficient.

Q: Why sometimes I can see how the player token moves from spot to spot with a noticeable delay?
Most likely, this is due to the high ping value between one of the players in the session, and the chosen server. Movements in the game are implemented in such a way that each spot is processed individually, which means that high ping value might cause a certain delay at each spot through which such player moves.

Q: Criminal and secret cards look very similar to me, is there a way to make them easier to distinguish?
These cards have background of different colors (red and grey), but if for you they still look similar, you can activate the colorblind mode in the settings of the game. In this mode, the background for all criminal cards shows additional malice symbols, and the background for all secret cards shows a symbol of an eye, which makes them distinctly different from each other.

Q: The in-game font size is too small for my comfort, is there a way how I can increase it?
Not directly in the game. But if you use Windows, then you can activate the built-in "Magnifier" – a tool that allows you to zoom in on any part of the screen.

=== Inventory, Collection, Chests ===

Q: What is a “chest” and what is an “in-game item” in the game?
During sessions that you play, you always have a chance to get a free in-game item. This might be a new emoticon, a phrase, a looby icon, or something more complex. To see all the different items that are available in the game, open your Inventory from the main menu and switch it to the Collection tab.

When you get an item during a session, it comes in a chest that you can open immediately – or send to your Inventory to open it later. Opening chests does not require any keys and has no other limitations or conditions.

Q: How does it work and how can I get a chest?
1) Every time you play a card at a spot or location, you have a chance to get a chest drop. If you play a combination of cards (several cards one after another in one turn), your chances of getting a chest grow with each subsequent card played in that combo. Also, you get a higher chance of drop when you play one of the Chaos Cards.

2) At the end of each ranked session, its winner has an additional chance of receiving a chest drop.

3) When you win 3 ranked sessions on a specific server (does not need to be in a row, and can happen over a stretch of time), you become entitled to receive a seasonal chest. Limitation: the number of such winner's chests is limited to 1 chest per week, on each server, for each player.

4) Chests can be crafted from blueprints (you can find more about the crafting below).

Q: What type of sessions is suitable to get chests?
Generally, chest drops happen in any mode of the game (except when you use mods), but ranked sessions offer the highest chance of drop. Single-player sessions and custom multiplayer sessions have lower (but equal to each other) chance of drop.

Q: Are there limitations to how many chests I can get per session?
No. It's all about luck.

Q: When is it decided, what kind of item is inside of a particular chest – when I get the chest, or when I open it?
The server already knows what’s inside of your chest at the time when you receive the drop. Opening it sooner or later does not change its contents.

Q: What types of items exist in the game?
Currently the game has regular, seasonal and tournament items. Regular items are available at any point of time without limitations. Seasonal items drop only during the season to which they belong (if the item is seasonal, it will be shown in its description). Tournament items can be acquired only during the official tournaments, that tend to happen every month (sometimes even more often).

Q: What can I do with the items?
When you acquire an item from a chest, it goes to your Inventory. From there you can do one of the following:

1) Activate. This action removes the item from your Inventory and adds it to your Collection. You can't remove items from your Collection – once added, they will always remain there. If you are interested in collecting and expanding your Collection, the activation is the first thing that is recommended to do with any item that you get for the first time.

2) Add uses. If you already have this item in your Collection and it has limited number of uses, you can use duplicates to add more uses to this item. Each such action adds as many uses as the item has initially, and this action permanently removes the duplicate from you Inventory.

For example, the global effect "Rise of the Automata" can be used 10 times when granted. Each time when you spend a new "Rise of the Automata" from the Inventory to add more uses to the existing one, you give it 10 additional uses. If instead of the duplicates you want to use Charges, then you must spend 20 Charges to add 5 uses to your existing "Rise of the Automata" effect.

3) Convert. Any item in your Inventory can be converted into universal charges that can be used in crafting or to add more uses to the items that already exist in your Collection. How many charges you will get from a conversion depends on the rarity of the item as well as on your luck. The minimum number of charges that you can get from the items of different rarity is as follows:

Convert common item to receive at least 3 charges, or more.
Convert uncommon item to receive at least 7 charges, or more.
Convert rare item to receive at least 15 charges, or more.
Convert contraband item to receive at least 30 charges, or more.
Convert illegal item to receive at least 50 charges, or more.

Q: How do Inventory and Collection work, considering that there are two servers available in the game?
Inventory is the same for both servers. No matter on which server you received or opened a chest, its content will be visible, and can be used as described above, on both servers.

Collections, on another hand, are different for each of the servers. An item that is activated on one server (let's say, Amsterdam) will be available only on that server and can be used in the game only there. If you want to use it on the Singapore server, you have to obtain another copy of such item, and add it to your Collection there.