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GOG GALAXY 2.0 discussion Where are logs located so i can see what is crashing the app every time i start it - Win10X64(3 posts)(3 posts)
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This is my favourite topic
Posted November 23, 2019
EDIT 2 - still crashing.
EDIT - i added all the connections before it crashed and it hasn't crashed (Yet) for the first time on this machine- i am at 27% importing after 30 minutes - and the steam plugin is crashing like many others (only on this machine, not the other)

It crashes over and over, i have submitted through the tool. Where can i read the log files and see what is happening when it crashes?

I should note i have a huge library, but no integrations yet on this computer - it works fine on my other computer with my 10000 plus steam game library and 857 gog games plus all the other things i have it connected to.

OK - i think found the logs, and i will assume that galaxyclient.log is the most pertinent one. Here is a recap of the last part of my log when it crashes. - i can post more if needed.

2019-11-22 13:47:05.709 [Information][ (0)] [TID 14108][galaxy_client]: Waiting for a response to request with oseq 1641945766 timed out.
2019-11-22 13:47:05.709 [Warning][ (0)] [TID 14108][galaxy_client]: Queuing request SubscribeTopicRequest [original oseq: 1641945766; previous oseq: 1641945766] to be resent. Attempts left: 10.
2019-11-22 13:47:05.709 [Information][ (0)] [TID 14108][galaxy_client]: Waiting for a response to request with oseq 3842190594 timed out.
2019-11-22 13:47:05.709 [Warning][ (0)] [TID 14108][galaxy_client]: Queuing request SubscribeTopicRequest [original oseq: 3842190594; previous oseq: 3842190594] to be resent. Attempts left: 10.
2019-11-22 13:47:05.804 [Warning][Comm Service Socket Reactor (63)] [TID 9592][galaxy_client]: Received response [rseq: 3842190594] to a non-existent request!
2019-11-22 13:47:05.804 [Information][Comm Service Socket Reactor (63)] [TID 9592][galaxy_client]: Sending SubscribeTopicRequest [oseq: 1338893018] to Communication Service.
2019-11-22 13:47:05.804 [Information][Comm Service Socket Reactor (63)] [TID 9592][galaxy_client]: Sending message of type 3 [Sequence Number: 1338893018], rseq 0, size 33 (bytes sent: 33), completed OK
2019-11-22 13:47:05.804 [Information][Comm Service Socket Reactor (63)] [TID 9592][galaxy_client]: Sending SubscribeTopicRequest [oseq: 2253213861] to Communication Service.
2019-11-22 13:47:05.804 [Information][Comm Service Socket Reactor (63)] [TID 9592][galaxy_client]: Sending message of type 3 [Sequence Number: 2253213861], rseq 0, size 24 (bytes sent: 24), completed OK
2019-11-22 13:47:05.905 [Warning][Comm Service Socket Reactor (63)] [TID 9592][galaxy_client]: Received response [rseq: 1641945766] to a non-existent request!
2019-11-22 13:47:06.006 [Information][Comm Service Socket Reactor (63)] [TID 9592][galaxy_client]: 'SubscribeTopicRequest' [rseq: 1338893018] was successful.
2019-11-22 13:47:06.006 [Information][Comm Service Socket Reactor (63)] [TID 9592][galaxy_client]: 'SubscribeTopicRequest' [rseq: 2253213861] was successful.
2019-11-22 13:47:06.171 [Information][ (0)] [TID 14108][galaxy_client]: Successfully cached 6 external accounts data in the database.
2019-11-22 13:47:06.289 [Information][ (0)] [TID 14108][galaxy_client]: [JS] appState changed from offline to online
2019-11-22 13:47:06.289 [Information][ (0)] [TID 14108][galaxy_client]: [JS] \"galaxyClient.internetConnectivityState.set\" has changed client's internet connectivity to: true
2019-11-22 13:47:06.380 [Information][ (0)] [TID 14108][galaxy_client]: Scheduling providing 'Games' statistics.
2019-11-22 13:47:06.381 [Information][ (0)] [TID 14108][galaxy_client]: Scheduling providing 'Achievements 'statistics.
2019-11-22 13:47:06.381 [Information][ (0)] [TID 14108][galaxy_client]: Scheduling providing 'GameTimes' statistics.
2019-11-22 13:47:06.785 [Information][ (0)] [TID 12332][galaxy_client]: Fetching Achievements statistics for 7 connected platform(s): steam, xboxone, psn, origin, uplay, epic, gog.
2019-11-22 13:47:06.835 [Information][ (0)] [TID 14108][galaxy_client]: Retrieved friends' recent play sessions for user 46988050624046547.
2019-11-22 13:47:07.725 [Information][ (0)] [TID 14108][galaxy_client]: [JS] pusherInterface: Pusher connection is known as connected
2019-11-22 13:47:07.910 [Information][ (0)] [TID 14108][galaxy_client]: Scheduling rebuild of the main jump list. Reason: friends online changed (to 0).
2019-11-22 13:47:07.910 [Information][ (0)] [TID 14108][galaxy_client]: Rebuilding the main jump list.
2019-11-22 13:47:08.208 [Information][ (0)] [TID 14108][galaxy_client]: Rebuilt the main jump list.
2019-11-22 13:47:13.166 [Information][ (0)] [TID 14108][galaxy_client]: Retrieved 12988 owned games.
2019-11-22 13:47:13.412 [Information][SubSystem shortTasks thread (64)] [TID 9684][galaxy_client]: StorePresenceStatusTask response received 204
2019-11-22 13:47:20.578 [Information][ (0)] [TID 7236][galaxy_client]: The scheduling for the periodic product check was skipped as the generic runner is busy.
2019-11-22 13:47:20.579 [Information][ (0)] [TID 7236][galaxy_client]: Skipped running FetchAllProductDetailsTask because it ran 86 minutes ago.
2019-11-22 13:47:21.685 [Information][ (0)] [TID 14108][galaxy_client]: Changing value of setting window.x from '913' to '3916'
2019-11-22 13:47:21.692 [Information][ (0)] [TID 14108][galaxy_client]: Changing value of setting window.y from '497' to '740'
2019-11-22 13:47:21.700 [Information][ (0)] [TID 14108][galaxy_client]: Changing value of setting window.width from '1464' to '1463'
2019-11-22 13:47:25.516 [Error][ (0)] [TID 13904][galaxy_client]: Failed to format system message, 15100.
2019-11-22 13:47:27.415 [Fatal][ (0)] [TID 6196][galaxy_client]: Abort handler invoked, 22.
2019-11-22 13:47:27.485 [Fatal][ (0)] [TID 14108][galaxy_client]: Unhandled SEH exception 3765269347 at address 0x769735d2 during timer execution.
2019-11-22 13:47:27.514 [Information][ (0)] [TID 21412][galaxy_client]: Sending problem report of type Exception-During-Service-Calls: {"Arguments":{"applicationType":"GOG Galaxy","clientVersion":"2.0.9.136","detectedOsVersion":"win10","os":"windows","osIdentification":"windows: Windows 10 10.0 (Build 18362)","updateChannel":"master-release-2-0"},"ProblemReport":"Exception-During-Service-Calls"}
2019-11-22 13:47:31.783 [Information][ (0)] [TID 13904][galaxy_client]: Sent crash report exit code 0.
Post edited November 24, 2019 by akfalcon
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Posted October 02, 2020
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akfalcon: OK - i think found the logs, and i will assume that galaxyclient.log is the most pertinent one. Here is a recap of the last part of my log when it crashes. - i can post more if needed.
Where did you find them? Googling "gog galaxy logs" brought me here… ;-)
Posted October 22, 2020
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jae: Where did you find them? Googling "gog galaxy logs" brought me here… ;-)
C:\ProgramData\GOG.com\Galaxy\logs

But ProgramData is a hidden folder, google how to show hidden folders if not visible already.
Post edited October 22, 2020 by DG9500
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GOG GALAXY 2.0 discussion Where are logs located so i can see what is crashing the app every time i start it - Win10X64(3 posts)(3 posts)
(3 posts)