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Hi,
Wonder if others are getting "Cloud sync failed - cloud sync is delayed due to a heavy load. It will restart next time when you launch the game" on their games? I have about 32 games installed and all cloud sync supported games have this shown in the client.

This is after the latest Galaxy update on Feb 16 2022.

Tried uninstalling and reinstalling the client, uninstalling and reinstalling the games themselves - same error.
Its working now on another computer on another ISP.
Hello,

I was never able to solve this. I had a support ticket open that dragged on for months. In the end, I'd sent about 6 replies that the support agent ignored, and then he silently closed the ticket.

Initially, cloud sync works just fine for a new game. Then after about 12-48 hours, I start getting the aforementioned message and nothing seems to make it go away. And so it went, with all games that support cloud sync.
Nothing on my system changes during that time, so I don't see how it could be something on my end. Back when he was still replying, the support agent swore up and down it wasn't something wrong with either the servers or the application. Though I did see multiple people with the same issue on the forums.

I ended up just disabling cloud sync in the settings. At least I don't have to see the warning anymore.
It complained about a cloud sync error for a game I just bought and so didn't even have a cloud save...

But yes, for me, all games does this. I first noticed it around the time I bought Tunic (about 2 months ago) and it still does this, even on the latest version of Gog Galaxy.
I want to give an update to this issue. My problem appears to have been caused by me blocking the Windows Service LSASS.EXE from accessing the internet.

I had the exact same issue with Borderlands, and fixing LSASS.EXE helped fixing that game as well.

I'll try to detail the issue as much as possible:

What happens: GOG Galaxy (and Borderlands 3 for its SHIFT network) wont connect to Galaxy Cloud Storage for cloudsaves. Same issue appears to happen to the "similar games" tab.

What is the cause: GOG Galaxy (and Borderlands 3) are trying to verify the TLS/SSL Certificates installed on the Windows computer. But can't validate the certs due to a Windows Service being offline/blocked from internet.

Root cause (in my instance): The Windows Service LSASS.EXE was blocked from accessing the internet. It tries to connect to a website (through the normal HTTP protocol on TCP Port 80).

How to fix: Add a new firewall rule to windows.
The fastest and dirtiest way is to start Command Prompt (cmd.exe) in admin mode and type/copy in this command:
netsh advfirewall firewall add rule name="LSASS Remote Port 80" dir=out action=allow program="C:\WINDOWS\System32\lsass.exe" enable=yes protocol=TCP remoteport=80

This will add a Windows Firewall exception where the LSASS Service is allowed to connect to the internet only through port 80

To delete it, just run:
netsh advfirewall firewall delete rule name="LSASS Remote Port 80"

You mileage may vary depending on if you use the Windows Firewall or any other 3rd party Firewall software.
Post edited October 22, 2022 by katastrofy91
avatar
katastrofy91: I want to give an update to this issue. My problem appears to have been caused by me blocking the Windows Service LSASS.EXE from accessing the internet.

I had the exact same issue with Borderlands, and fixing LSASS.EXE helped fixing that game as well.

I'll try to detail the issue as much as possible:

What happens: GOG Galaxy (and Borderlands 3 for its SHIFT network) wont connect to Galaxy Cloud Storage for cloudsaves. Same issue appears to happen to the "similar games" tab.

What is the cause: GOG Galaxy (and Borderlands 3) are trying to verify the TLS/SSL Certificates installed on the Windows computer. But can't validate the certs due to a Windows Service being offline/blocked from internet.

Root cause (in my instance): The Windows Service LSASS.EXE was blocked from accessing the internet. It tries to connect to a website (through the normal HTTP protocol on TCP Port 80).

How to fix: Add a new firewall rule to windows.
The fastest and dirtiest way is to start Command Prompt (cmd.exe) in admin mode and type/copy in this command:
netsh advfirewall firewall add rule name="LSASS Remote Port 80" dir=out action=allow program="C:\WINDOWS\System32\lsass.exe" enable=yes protocol=TCP remoteport=80

This will add a Windows Firewall exception where the LSASS Service is allowed to connect to the internet only through port 80

To delete it, just run:
netsh advfirewall firewall delete rule name="LSASS Remote Port 80"

You mileage may vary depending on if you use the Windows Firewall or any other 3rd party Firewall software.
This is the solution that resolved the issue.
- Issue only started today, 11/7/2022 for my Cyberpunk 2077 game.
- Running Command Prompt as Admin > Copy and Pasting the lines as you posted > pressed enter & BAM! issue no longer exists (exited Cyberpunk 2077 and the Cloud Sync successfully worked).

Thank you!
avatar
katastrofy91: I want to give an update to this issue. My problem appears to have been caused by me blocking the Windows Service LSASS.EXE from accessing the internet.

I had the exact same issue with Borderlands, and fixing LSASS.EXE helped fixing that game as well.

I'll try to detail the issue as much as possible:

What happens: GOG Galaxy (and Borderlands 3 for its SHIFT network) wont connect to Galaxy Cloud Storage for cloudsaves. Same issue appears to happen to the "similar games" tab.

What is the cause: GOG Galaxy (and Borderlands 3) are trying to verify the TLS/SSL Certificates installed on the Windows computer. But can't validate the certs due to a Windows Service being offline/blocked from internet.

Root cause (in my instance): The Windows Service LSASS.EXE was blocked from accessing the internet. It tries to connect to a website (through the normal HTTP protocol on TCP Port 80).

How to fix: Add a new firewall rule to windows.
The fastest and dirtiest way is to start Command Prompt (cmd.exe) in admin mode and type/copy in this command:
netsh advfirewall firewall add rule name="LSASS Remote Port 80" dir=out action=allow program="C:\WINDOWS\System32\lsass.exe" enable=yes protocol=TCP remoteport=80

This will add a Windows Firewall exception where the LSASS Service is allowed to connect to the internet only through port 80

To delete it, just run:
netsh advfirewall firewall delete rule name="LSASS Remote Port 80"

You mileage may vary depending on if you use the Windows Firewall or any other 3rd party Firewall software.
Had no effect for me even though Cmnd responded with "ok." Any other ideas?
katastrofy91 Thank You :) I unblock LSASS.EXE in my firewall software and cloud sync working fine :)
avatar
katastrofy91: I want to give an update to this issue. My problem appears to have been caused by me blocking the Windows Service LSASS.EXE from accessing the internet.

I had the exact same issue with Borderlands, and fixing LSASS.EXE helped fixing that game as well.

I'll try to detail the issue as much as possible:

What happens: GOG Galaxy (and Borderlands 3 for its SHIFT network) wont connect to Galaxy Cloud Storage for cloudsaves. Same issue appears to happen to the "similar games" tab.

What is the cause: GOG Galaxy (and Borderlands 3) are trying to verify the TLS/SSL Certificates installed on the Windows computer. But can't validate the certs due to a Windows Service being offline/blocked from internet.

Root cause (in my instance): The Windows Service LSASS.EXE was blocked from accessing the internet. It tries to connect to a website (through the normal HTTP protocol on TCP Port 80).

How to fix: Add a new firewall rule to windows.
The fastest and dirtiest way is to start Command Prompt (cmd.exe) in admin mode and type/copy in this command:
netsh advfirewall firewall add rule name="LSASS Remote Port 80" dir=out action=allow program="C:\WINDOWS\System32\lsass.exe" enable=yes protocol=TCP remoteport=80

This will add a Windows Firewall exception where the LSASS Service is allowed to connect to the internet only through port 80

To delete it, just run:
netsh advfirewall firewall delete rule name="LSASS Remote Port 80"

You mileage may vary depending on if you use the Windows Firewall or any other 3rd party Firewall software.
avatar
drumtechphoto: This is the solution that resolved the issue.
- Issue only started today, 11/7/2022 for my Cyberpunk 2077 game.
- Running Command Prompt as Admin > Copy and Pasting the lines as you posted > pressed enter & BAM! issue no longer exists (exited Cyberpunk 2077 and the Cloud Sync successfully worked).

Thank you!
Thanks this fixed it for me too!
I have the same problem but on a Mac. I can't figure out how to apply this fix to a Mac.
avatar
jcjost: I have the same problem but on a Mac. I can't figure out how to apply this fix to a Mac.
Me neither! Running Windows 11 through Parallels.
avatar
katastrofy91: .....
Root cause (in my instance): The Windows Service LSASS.EXE was blocked from accessing the internet. It tries to connect to a website (through the normal HTTP protocol on TCP Port 80).

How to fix: Add a new firewall rule to windows.
The fastest and dirtiest way is to start Command Prompt (cmd.exe) in admin mode and type/copy in this command:
netsh advfirewall firewall add rule name="LSASS Remote Port 80" dir=out action=allow program="C:\WINDOWS\System32\lsass.exe" enable=yes protocol=TCP remoteport=80

.......
this worked! thank you. pretty easy to set up with the Windows Defender Firewall GUI too.
Post edited November 26, 2023 by wmdragon