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General discussion (archive)Wow, GOG is so cool!(59 posts)(59 posts)
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This is my favourite topic
Posted August 20, 2014
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Hoppimike: Yeah it is looking pretty bad at the moment I must agree.

I mean, over here we have a shop called Computer Exchange (CeX), dunno how widespread they are. And they're well-known for being a bit like "cowboys" but...

1) They give you voucher refunds within I think 48 hours if you're not happy with your purchase for any reason

2) They have solid warranties

3) The buy and trade old games and hardware

Point I'm making is that even the more rebellious high street shops are still very reasonable and responsible compared to Steam. I just don't know where consumer rights got thrown out of the window, or the notion of actually taking care of your customers.

Truth me told... I think it will all change in the next 5-10 years, as competition increases and this new technology matures. People will DEMAND their rights back soon I think simply by switching to whatever competitor gives them them. If GOG Galaxy does refunds people will go there, if Origin gives refunds people will go there, amongst other good business practices and respect for customers that will draw people in!

Capitalism! It can be a wonderful thing when allowed to truly flourish!
Yeah, I know CeX. I usually come out with stacks of games from there whenever I'm in the UK because the retro gaming scene isn't as prominent in the UK as it is in Germany (which causes retro games to cost an absolute fortune). And I do have to wince a bit when I see secondhand Steam games being sold and the kinds of people working the tills (who are for the most part absolutely clueless).

But I'll be honest - I've never had a problem with them. Obviously, with all my hardware being here at home in Germany, I don't get a chance to test the games I buy from there until it's too late (I rely on a quick visual check of the disc), but I don't think I've ever bought a busted game from them (unlike GAME and what was then GameStation).
Posted August 20, 2014
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evilnancyreagan: what are you, stoned?

of course we can check out, how else would we complete our purchases?
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Sachys: sacrifcing a lucurg over an undercooked stooner!
ZOMG! I needed a chuckle to begin my day on a good foot (what's the thing with good feet and bad feet , anyway?)
Posted August 20, 2014
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Hoppimike: Point I'm making is that even the more rebellious high street shops are still very reasonable and responsible compared to Steam. I just don't know where consumer rights got thrown out of the window, or the notion of actually taking care of your customers.

Truth me told... I think it will all change in the next 5-10 years, as competition increases and this new technology matures. People will DEMAND their rights back soon I think simply by switching to whatever competitor gives them them. If GOG Galaxy does refunds people will go there, if Origin gives refunds people will go there, amongst other good business practices and respect for customers that will draw people in!

Capitalism! It can be a wonderful thing when allowed to truly flourish!
Many gamers apparently had the thought "It's convenient so I don't need the rights." & then Publishers & some Devs pretty much said "we love that you think that, so we'll just get rid of those pesky rights for you."

Welcome to the wacky site where the customers matter, Hoppimike.
Posted August 20, 2014
GOG.

The land of games of plenty, where you neglect them in order to browse the forums.
And where your backlog grows and grows...

Welcome!
Posted August 20, 2014
There's a lot to love about gog. Glad you are enjoying it so far!
Posted August 20, 2014
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Hoppimike: Weeeell...
Beautiful! Simply beautiful! And the best thing about it is that the guy demanded a refund simply because "This game sucks!" not because it wouldn't run or because it's buggy. :D

That makes my day! Thanks for posting this and welcome aboard!
Posted August 20, 2014
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Elenarie: "Sure you do."

Is that written in the Internet Rules 101 book?
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Hoppimike: Weeeell...
*swoon*
Posted August 20, 2014
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Hoppimike: Weeeell...
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fronzelneekburm: Beautiful! Simply beautiful! And the best thing about it is that the guy demanded a refund simply because "This game sucks!" not because it wouldn't run or because it's buggy. :D

That makes my day! Thanks for posting this and welcome aboard!
That's the thing though isn't it - it used to be that part of being a respectable business is that you have enough confidence in your products to say "If you don't like this product, just bring it back within 2 weeks!" or something, with the knowledge that your products are so good that very few people will actually do it.

These days though Steam basically just say and do whatever they please and the entire gaming community rushes to their defense just because they made Half-Life, basically.

As I say, I do think it will change as the technology matures.

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Hoppimike: Weeeell...
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Gonchi: *swoon*
Why thank you! Looks like I'll have a date here soon too lol ^_^
Posted August 20, 2014
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Elenarie: "Sure you do."

Is that written in the Internet Rules 101 book?
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Hoppimike: Weeeell...
*slow clap*

Welcome to GOG dude.
Posted August 20, 2014
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Sachys: Actually, to be able to sell to UK citizens on the net, you must abide by UK trading standards.
So, what you're saying, if I sell my poop on the web, I have to follow UK's laws, even though I am from Poopland and have and never will have contact with any legal authorities from any nation?

You're free to whine to your government to blacklist my website, won't make me care any less or more, I would still sell poop to UK citizens on my own terms. If they don't like them, the pee website is right across the street.

EDIT: Any reason why you see big international companies agree to certain things is because it is easier for them to just do whatever you whine about than to read your emails or support tickets over and over and over again. Else they could just block you, but that would be a bad PR, which is exactly what they care about, not some legal crap.
Post edited August 20, 2014 by Elenarie
Posted August 20, 2014
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Elenarie: snip...
As far as I know, up until today it's the goverment of every nation that makes the rules. (That might change in the future, but not yet). Granted, there are corporations that make more money than some govermnets and try to influence the law makers, but still they have to obey to the law.
Now, you might think that this corporation will do as they please, because they try to make it look like they make the rules (you know EULA's, Terms of usage and other walls of text that nobody reads) but they still have to obey the law.
Why? Because every transaction is handled by the buyers bank (hooray for the internet), and if the buyers bank is in a certain country, the corporation has to follow that country's laws.
I wrote a bit simplistic, but that's how I understand international trading.
Posted August 20, 2014
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Hoppimike: [...] it used to be that part of being a respectable business is that you have enough confidence in your products to say "If you don't like this product, just bring it back within 2 weeks!" [...]
Back then you couldn't finish them in less than 2 weeks, though. =P
Also welcome. I hope you enjoyed having money.
Posted August 23, 2014
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Elenarie: snip...
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phandom: As far as I know, up until today it's the goverment of every nation that makes the rules. (That might change in the future, but not yet). Granted, there are corporations that make more money than some govermnets and try to influence the law makers, but still they have to obey to the law.
Now, you might think that this corporation will do as they please, because they try to make it look like they make the rules (you know EULA's, Terms of usage and other walls of text that nobody reads) but they still have to obey the law.
Why? Because every transaction is handled by the buyers bank (hooray for the internet), and if the buyers bank is in a certain country, the corporation has to follow that country's laws.
I wrote a bit simplistic, but that's how I understand international trading.
yeah lol, I dunno why the notion that businesses have to obey the law is so radical xD

If you want to sell in a certain country, then you have to obey their laws o.O

I can't create some country where cocaine is legal, start selling cocaine to the UK, and then act surprised when they tell me I'm not allowed to do so.
Posted August 23, 2014
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Hoppimike: I can't create some country where cocaine is legal, start selling cocaine to the UK, and then act surprised when they tell me I'm not allowed to do so.
But you are allowed to do so (assuming you can get over that tricky "starting a country" hurdle). You just aren't allowed to import (or in your theoretical case - export) the goods into the UK. The thing this amusing legal debate has been largely ignoring, and one of the most important factors of law, is possession. It becomes a very tricky subject when you start dealing with digital goods, and it's why there's been so much debate, but in the case of cocaine it's quite straight forwards. You can buy if from the UK, you can then fly out to Cocaineland (I assume you'd call your country this) and take it, but you can't bring it into the UK.

EDIT: oh, and the law now: http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

read the bit on cancelling digital downloads. Basically Steam could be breaking the law by not getting your express consent, but I think they'd say that clicking the download button was such consent, in which case you're not able to cancel.
Post edited August 23, 2014 by wpegg
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This is my favourite topic
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General discussion (archive)Wow, GOG is so cool!(59 posts)(59 posts)
(59 posts)