To be honest, I was referring more to the tone, than the outburst itself. It just seems to me that it could've been more tactfully handled on both sides. With the gift being more of an I'm sorry sort of a thing than necessarily an effort to buy loyalty.

Fair point. The tone was way off too. There's little point in issuing a 'heartfelt' apology if it's coupled with taking the piss while dressed up like monks and saying in interviews there's not a damn thing they'd have done differently. That did seem almost two faced, really. Even if it wasn't meant that way.

(snip) Thank you, i appreciate getting a response, and it's good to know that at least some progress is being made on the technical issues.

And in response to everyone else:

Narushima: Yes, they run a business where they're trying to convince customers to give them money for products/services. I think they're pretty serious about wanting us to do business with them. So that would make it... serious business?

WBGhiro: So far neither Steam nor Impulse has done anything to prompt me to contact them. However even if they had, and i had received a poor (or no) response from them that wouldn't excuse similar behaviour from other companies.

eyeball226: The internet is full of... not very grown up people who start screaming about boycotts at the slightest excuse and then forget about it the next time the company they're (supposedly) boycotting comes out with something they want. I just wanted to make it clear that i wasn't one of those whining masses. I was upset, i took direct and proportionate action in response, but i was still very open to doing business with them in the future. That's the correct way to go about getting change from a company.

stonebro: I sit right next to the support department at my company and have other friends who've worked in support in the past. If you think my message was inappropriate in terms of the kind of things they have to deal with then clearly you've never had any kind of customer relations experience. And with an attitude like that you clearly wouldn't last long if someone were to hire you for a support position. The whole point of customer support is to make unhappy customers happy. No one ever calls support because they're having a good day.