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dirtyharry50: It is NOT a small issue when your customers lose access to their purchases.
Indeed. I still think the Original Sin debacle is the highlight so far. Also, did something happen to you today? :$
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dirtyharry50: It is NOT a small issue when your customers lose access to their purchases.
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realkman666: Indeed. I still think the Original Sin debacle is the highlight so far. Also, did something happen to you today? :$
It really seems TheEnigmaticT knew exactly when to abandon ship.

By the way, don't you people think GOG would never be closed, because CDP guys are cool pepole. Maybe they are, but GOG seems to require insane amounts of money to operate (compared to other online stores), and cdp.pl was never "afraid" to shut down things they don't think are profitable.
Post edited September 03, 2014 by keeveek
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dirtyharry50: ...
Yes, you are right it was not a small issue. Not from the end user perspective anyways - it was small issue from technical point of view, and I subconsciously was referring to that.

As for the rest of your post, rest assured that we read, evaluate and most importantly value very much every piece of feedback that is sent our way.

Have a nice day! :)
My game count is back to 719 (including Panzer Elite), so I guess everything is fine now as far as I can tell. From now on I will write down somewhere (with a date) how many GOG games I have at any given time.

As has been said to GOG, you _must_ make sure that the crucial parts of the service don't have hiccups, the most important ones being:

- Games do not disappear from an account even temporarily (or at least it shouldn't be up to the customers to detect if any games are missing; you should always detect it, and fix it, automatically).

- Purchasing process must work 100%, in that if there is any problem with the purchasing process (games not received), no money is charged. I guess this is how it works 99% of the time, but I've had a couple of cases in the past where the purchasing was aborted (possibly due to server overloads, they were during some huge sales), yet the games were charged. First case though was apparently some bug that if you had hundreds of games in your GOG account, the purchasing would fail, and that was apparently fixed for good. There still seemed to be some occasional issues with this.

This is why I always say that if you try to buy a game from GOG but the transaction fails, DO NOT try to buy the game again right after that, until you have checked that no money is being charged or even reserved from your bank or credit card. Otherwise you may end up being charged twice. Maybe it can happen only very rarely, but it has happened to me (twice, I think). When I detected it, GOG did fix the issue and give money back to me ASAP, but the problem is that I had to detect it first.

Last but not least: why not add the whole game count permanently to the library view? Now it appears there only if there are also new/updated games. This has been requested repeatedly.

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Terpor: I'm glad that i always make screenshots of my GOG library and here they are

before
http://i.imgur.com/dC0eFjL.jpg

after
http://i.imgur.com/pkaNEb1.jpg
How do you make such screenshots containing the whole library?
Post edited September 03, 2014 by timppu
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timppu: snip
PRetty much every store I use has purchase history that is separate from game shelf / list. And that's a good thing, because i can always make sure if I bought game X or not.

GOG disappearing games wouldn't be that big of an issue if I could easily check if all games are back in place.
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timppu: Last but not least: why not add the whole game count permanently to the library view? Now it appears there only if there are also new/updated games. This has been requested repeatedly.
I completely agree with this one. I've been intentionally leaving the new tags up as much as possible just to keep this functionality.
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timppu: How do you make such screenshots containing the whole library?
I use this myself: https://addons.mozilla.org/en-US/firefox/addon/abduction/?src=api
While repeated bugs are concern, I have to say, program development is one nasty son of a glich, and if you use any kind of computer system you have to be aware that mistakes will happen.

Reporting bugs will help, but glitching about it won't

Just my opinion
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Miljac: While repeated bugs are concern, I have to say, program development is one nasty son of a glich, and if you use any kind of computer system you have to be aware that mistakes will happen.
Precisely. I studied computer science for several years but switched majors, it was probably for the best (although I still practice as a hobby). Also your comment reminds me of this funny article:
http://stilldrinking.org/programming-sucks
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SCPM: Also your comment reminds me of this funny article:
http://stilldrinking.org/programming-sucks
Excellent article, my face hurts from laughing :D
Everything is working fine in my Library now, thanks!
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Terpor: I'm glad that i always make screenshots of my GOG library and here they are

before
http://i.imgur.com/dC0eFjL.jpg

after
http://i.imgur.com/pkaNEb1.jpg
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timppu: How do you make such screenshots containing the whole library?
In Firefox open Developer Toolbar and type:
screenshot picture.png --fullpage