hucklebarry: I've actually tried to recover it (was via email) but it was Juno at the time and the backup file was corrupt. I had visions of various bloggers and twitterers passing that around ;)
I would have pushed it for you. That is some absurdly offensive customer "service."
Also @ the OP, I will have to agree with hucklebarry on the ATI driver issues. I specifically remember RAGE in particular requiring a super specific driver I happened to stumble upon in the depths of id's website. It was a prototype driver specifically geared toward RAGE, but that didn't work with most of my other games. RAGE, however, would only run on that driver (though it did run flawlessly on that 5870 I had), but refused to work on any others.
I also had some issues getting Saints Row 3 to run properly when that came out. Packing a HD5870, you would think that the card would out-perform a mobile mid-grade 500 series nVidia GPU, but you would be mistaken. And SR3 is one of the ATI-sponsored games.