CyPhErIoN: any new developments yet DrIstvaan?
Yes, I started work (in fact just training yet) yesterday, and I like my workplace very much so far. Everyone is friendly and open even with us newbies (for example, in the lunch break, I could just go and ask some questions from my to-be team manager and he provided me with all the info he could, taking the time to speak with me even though he wasn't currently on a break himself), and there's a sense of collegiality in the whole firm.
We're currently in general training, which is conducted apart from the desks we're going to work on (today, we learned about "soft skills" and their improvement), and after two weeks, we'll be in customer specific training, which will be conducted on the desks themselves, but even until then, we'll have opportunities to sit beside support agents working there and listen to their conversations with clients. I've realized there's a world of difference between being able to listen to some Dutch radio/television program (which I can do rather well) and understanding what a native Dutch speaker speaking in a natural manner says (where I've still got much, much room for improvement), so it's definitely a good and useful thing for me.
BTW, my company is owned by KPN, which may be familiar to the Dutch/Belgian users here, and I'll be working on the internal, KPN tech support desk.