Magmarock: There are torrent sites (I can't tell you which ones sorry) that have better support that Steam. In fact I know one site that has on the fly IRC support and they won't even charge you for it.
Ha ha, and you know what would happen if MILLIONS of "common people" users go on that site and start spamming the channels with stupid requests ? (I assume there is an in-browser embedded IRC client, otherwise that kind of support is far from being better than Steam)
The IRC support will be limited to some users, then will rapidly disappear because of the flood of stupid requests. It happened before, it will happen in the future.
Just because a niche community can do something doesn't mean any community can do that. I am (and have been) in hundreds of "niche" community and I perfectly know that getting "big" means losing a LOT of possibilities.
I used to help people regarding their hardware/software issues regarding gaming in various forums (both in french and english). I had to give up a few years ago, when it became unbearable : as more "common people" started playing video games, invading forums, the % of dedicated gamers suddenly dropped and they got diluted in the ocean of "players".
People no longer listened, nor tried to understand, nor tried to learn, nor tried to remember, nor tried to help one another. What was a pleasant and challenging task became a stressful tiring hopeless chore.
=> The % of "common people" had reach a critical mass, preventing the passionate gamers from forming a core group. The gaming Internet, as we knew it, was over.
Steam, Steam forums and Steam Support are made for these "common people". GoG.com is made for passionate gamers.
Hopefully, Steam is still run by passionate persons, this is why they don't charge for a Premium Steam account nor feature ads, this why they don't ban your Steam account for insults on the forum. Instead, they work on making the Steam Community better and advocate for Steam sales.
That's the biggest difference with Origin, who is run by 100%-commercial employees who could easily be selling carpets or insurances next month without a problem.
To sum it up:
Gog.com: by passionate persons, for passionate gamers.
Steam: by passionate persons, for video game players.
Origin: by video game sellers, for video game players.
edit: apparently there's no multi-quotes feature on GOG forums yet :P
wormholewizards: I don't think you can blame Steam for regional pricing. Australia has it's own pricing, also if Valve didn't cater to that we won't see thousands of games on their catalogue.
Trilarion: How can a country have it's own pricing? Does the government decide the price of things?
Usually in regional pricing you talk about difference in fixed expenses like shipping or differences in taxes (VAT) or differences in standard of living and general price level.
But then in digital games there are not much differences in costs and there is a global market (at least in principle), So even if you are happen to live in a rich country you could just order from the location of a poor country. In a global market there aren't any borders.
Therefore I would say that worldwide equally prices before taxes and automatic conversion to your currency (like GOG is doing it, when you pay per credit card or paypal) is the most convenient thing for everybody in a global world. That's just my opinion.
+1, the price difference on the digital distribution platform is inherited from retail distribution (because publishers don't want to lower the prices, even if it would boost sales and overall profits), because at that time (retail only) there was an extra-cost to ship the cd/dvd cases to Australia and there wasn't much competition on the distribution market (= higher prices).