bazilisek: Hope so, hope so. Not that I PM much, but as Steam recently started really pushing its community aspects forward, it would be perhaps wise to introduce user profiles here on GOG, catching the bandwagon at least with one hand before it's gone.
There's a lot that GOG could do with regard to community features. I just hope they get the messaging system (and subsequently support) back on track before they try anything new.
CombatHermit: You need a positive community / customer relation to increase your sales and maintain a good reputation in the market.
I agree with that. But that's why I want to see them prioritise customer support and fixing major issues in existing titles. That's already long overdue and we've already seen them focus too much time and effort on irrelevant features instead of sorting these things.
They can build on what they've got as much as they like, but preferably only after they stabilised the the core aspects of the site. Otherwise they're just building on an increasingly rickety foundation.