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General discussion (archive)First Digital Game Pulled without Offer of Replacement - BeamDog(41 posts)(41 posts)
(41 posts)
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This is my favourite topic
Posted August 14, 2012
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Neobr10: Which laws did they break, exactly?
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jamyskis: According to an NZ colleague who I have just spent all of 20 seconds explaining the situation to, it likely falls under the Consumer Guarantees Act of 1993. What it says in there is beyond me, as I don't have a clue about NZ law.
A summary can be seen here: http://www.taanz.org.nz/the-consumer-guarantees-act-199/
I really didn't feel like copying and pasting here a wall of text.
Posted August 14, 2012
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DCT: A summary can be seen here: http://www.taanz.org.nz/the-consumer-guarantees-act-199/
I really didn't feel like copying and pasting here a wall of text.
Looks like bog-standard consumer protection legislation to be honest, along the lines of the UK Sale of Goods Act. Just from the sound of it, I'd imagine that Beamdog have fallen foul of it.
Posted August 14, 2012
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SimonG: Yes, because it is the law.
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KingofGnG: I've got bad news for you: those fucked-up, online and digital-only corporations don't give a fuck about "laws" until they can get away with it. And they usually do, just look at Steam or Origin....
I've got good news for you. Every company that so far tried to fuck me over paid dearly for it.

But so far, no gaming company tried.
Posted August 14, 2012
Is customer service really that difficult?:

"Here's what happened. Here's how long it will go on. Here's what we plan to do about it."
Posted August 14, 2012
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carnival73: I get some cartoon dog telling me "Ruh Roh, it looks like you're a dumb cunt!"
http://i0.kym-cdn.com/photos/images/original/000/041/343/index.php20110724-22047-58b7hk.png

Anyways, sorry man. This seems like major suck all-around.
Posted August 14, 2012
Pretty sure that there is something mentioned somewhere that you agreed to that allows them to act in such a way, unless a mistake has taken place.
Posted August 14, 2012
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Elenarie: Pretty sure that there is something mentioned somewhere that you agreed to that allows them to act in such a way, unless a mistake has taken place.
The thing is, a EULA can say any damn thing it pleases, but if it contradicts the law, it is null and void. The problem is that it takes a court to decide this, and no game company has ever allowed a EULA to be tried in court.
Posted August 14, 2012
On a related note, I've tried the BeamDog forums out of curiosity. Nothing is there? You would guess something like hat would attract more attention. Am I missing something?
Posted August 14, 2012
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carnival73: I can see Steam pulling this in the near future...open my library and the entire thing has been replaced with a splash image of a cartoon dog saying "Ruh Roh!" in a speech bubble.
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SimonG: Steam doesn't remover legally bought games from the library. They only remove them from the store.

They do, however, remove games activated by leaked keys (not like they have a choice). But those are keys you bought at some shady place and then your qualm is with the guy who sold them to you.

If a game is removed from a library because it was illegally obtained, than you have to go to the guy who sold you the game. If it is simply removed out of licensing, they need to make it playable for you.
Hmm...I have one PC game that I bought used from a used game store - As it's dependent on Steam it needed a key but obviously its key had been claimed a long time ago. The shop owner, I believe, provided a leaked key.

The game was Dark Messiah but I think there are a good number of Steam users who have bought that game under the same circumstances and have had to use a skeleton instead the copy's originally assigned serial.

Steam has never pulled it from me and I think it's because they're aware of the situation.
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Skunk: Was Loki any good? I've probably passed on sales for it twenty times by now. Everything I've heard about it, and the little I've seen, it just doesn't seem to really stand out at all.

Is it as ho-hum and uninspired as it seems? I'm pretty open-minded when it comes to games, so I might pick it up some day if you have anything good or particularly interesting to say about it at all.
I read reviews a long time ago....apparently it's a decent Diablo clone that is more console action oriented - But it got it's but kicked by critics because the DRM used for retail copies, most times, resulted in locking out the legitimate owner.
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HereForTheBeer: Is customer service really that difficult?:

"Here's what happened. Here's how long it will go on. Here's what we plan to do about it."
Beam Dog doesn't respond to tech support requests.
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SimonG: On a related note, I've tried the BeamDog forums out of curiosity. Nothing is there? You would guess something like hat would attract more attention. Am I missing something?
Not very many BeamDog users in existence and not many of the ones who do exist bought Loki from them. *shrugs*

The web is weird man - I've come across a lot of problems that you would suspect some one else did and you usually find one or two others through a Google search but ain't shitted if everyone in those Ghost Town forums weren't raptured thirty seconds after the questions were asked back in 2009.
Post edited August 14, 2012 by carnival73
Posted August 14, 2012
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carnival73: BeamDog has removed Loki off their site and out of people's libraries.
There's been no offer of a downloadable link to the game to compensate it's absence either.

They could have at least let me know via email, however, so I could've bought it from Gate when it was on sale last week.
Sucks. No idea what your chances are to get a refund (or if it's worth getting through the whole EULA / legal papers you agreed with in the first place).

Best things to do, staying away from such a service in the future and letting them know. Also Loki is on every bigger GG sale if you want it that bad again. :)
Posted August 14, 2012
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carnival73: BeamDog has removed Loki off their site and out of people's libraries.
There's been no offer of a downloadable link to the game to compensate it's absence either.

They could have at least let me know via email, however, so I could've bought it from Gate when it was on sale last week.
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Siannah: Sucks. No idea what your chances are to get a refund (or if it's worth getting through the whole EULA / legal papers you agreed with in the first place).

Best things to do, staying away from such a service in the future and letting them know. Also Loki is on every bigger GG sale if you want it that bad again. :)
It's more or less the principle.

The game cost me a buck (from what I remember)

And searching Google for "Loki download" pulls up a cornucopia of warez, torrent and ISO sites which may host some other things of interest - So maybe a back-handed blessing?
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General discussion (archive)First Digital Game Pulled without Offer of Replacement - BeamDog(41 posts)(41 posts)
(41 posts)