Posted April 21, 2012
Fallen_Zen
Rated Bad for E.
GOG.com Team
Registered: Sep 2008
From Poland
Fallen_Zen
Rated Bad for E.
GOG.com Team
Registered: Sep 2008
From Poland
Fallen_Zen
Rated Bad for E.
GOG.com Team
Registered: Sep 2008
From Poland
Destro
Arbiter of Cool
GOG.com Team
Registered: Apr 2007
From Poland
Posted April 21, 2012
I can understand the stability issues because,if I'm correct,the downloader is quite new,so I already expected that
PS: it would be helpful if you could post the Downloader version you're using + number of concurrent connections selected (see Settings menu).
Post edited April 21, 2012 by Destro
Destro
Arbiter of Cool
GOG.com Team
Registered: Apr 2007
From Poland
Posted April 21, 2012
Ok, but without the other information I've mentioned in my previous post, it's really difficult to nail the cause of your problem :). Could you please post
1. average download speed when downloading any GOG.com game via web browser (it must be a game installer, not a bonus goodie)
2. average download speed when downloading the same game as in #1 but using GOG.com Downloader (you might want to restart it or do pause/resume first... also make sure there are no other downloads running on your computer / network)
3. number of concurrent connections selected in Downloader Settings
Also, it would help if you could also post your connection speed test results (from speedtest.net for example) so we would have a general idea what your connection should be capable of.
1. average download speed when downloading any GOG.com game via web browser (it must be a game installer, not a bonus goodie)
2. average download speed when downloading the same game as in #1 but using GOG.com Downloader (you might want to restart it or do pause/resume first... also make sure there are no other downloads running on your computer / network)
3. number of concurrent connections selected in Downloader Settings
Also, it would help if you could also post your connection speed test results (from speedtest.net for example) so we would have a general idea what your connection should be capable of.
Post edited April 21, 2012 by Destro
Destro
Arbiter of Cool
GOG.com Team
Registered: Apr 2007
From Poland
Posted April 21, 2012
Stupid question but I assume that your network is much faster than 6mbps, right? :) . It might be the case that the reason for Downloader speed not exceeding 650 KB/s (even though you have 6 concurrent connections vs browser that uses just 1 connection) is the distance to our nearest CDN server.
What I'd recommend is to try changing the number of concurrent connections to 4 and then 10 and see if you can achieve any better results with any of these (just remember: pause and resume your download after for the change to take an effect).
(the idea behind a increasing number of connections if kind of obvious. As for decreasing the number of connections, it actually does help sometimes as on some network or hardware configurations it does happen that too many connections throttle the entire download - too much I/O I guess)
Obsidian_: Hmm, looks like the API took a plunge again, or at least something's up for my end.
http://puu.sh/qNd5
It's been this way for ~30 minutes. Is there something I can MTR (ping+traceroute) to see if it's network related? Try restarting the Downloader - we do have a known bug that the Downloader sometimes stops at the very end. It should help. It will be fixed in the new update.
If it doesn't help, please do check the The Witcher download folder in your GOG.com Downloads folder and see if there isn't one or few files exceeding size of all the other chunks (the chunk size for this game is I believe 10240 KB or less, never above that).
What I'd recommend is to try changing the number of concurrent connections to 4 and then 10 and see if you can achieve any better results with any of these (just remember: pause and resume your download after for the change to take an effect).
(the idea behind a increasing number of connections if kind of obvious. As for decreasing the number of connections, it actually does help sometimes as on some network or hardware configurations it does happen that too many connections throttle the entire download - too much I/O I guess)
http://puu.sh/qNd5
It's been this way for ~30 minutes. Is there something I can MTR (ping+traceroute) to see if it's network related?
If it doesn't help, please do check the The Witcher download folder in your GOG.com Downloads folder and see if there isn't one or few files exceeding size of all the other chunks (the chunk size for this game is I believe 10240 KB or less, never above that).
Post edited April 21, 2012 by Destro