If that is the extent of the complaint you filed, then no wonder they haven't responded. Provide details: what exactly do you mean by "slowdown", is it just slowing your internet speed (not really surprising) or the function of other applications? If it is slowing down other applications, have you checked the RAM and processor usage? What other apps do you have running at the same time (one or more could be conflicting with the downloader)? How do you have the downloader configured? Have you tried limiting the number of concurrent connections? Most importantly, what are your system specs? If you are running on an old, weak machine, then there is really no complaint to be made, but if you have a modern, competent machine, then this might something worth researching.