I wonder how many times I have to ask for it. I wrote a thread about it one week ago. The next day I e-mailed GOG.com stuff. Now I'm here.

It's not like I performed magic on my bookshelf to break it. This problem will happen to others, too. If you use the Wish List extensively and remove items manually after buying them (yes, we have to do it manually because GOG.com programmers can't handle the code), you will sooner or later have two copies of the same game.

I have two copies of Duke Nukem 3D on my bookshelf and each time I log-in and look at my games, Duke laughs and shows me the finger... twice.

I wonder what I have to do to get noticed by the GOG.com stuff. Should I attach a screenshot? Is it THAT hard to imagine two copies of the same game on my bookshelf? Do I have to ask you to trust me on this or you can just log-in to my account as an Admin and take a look at it yourselves?

Is it so hard to fix this? I don't think so. They appear to be linked with each other and don't behave like two separate games. It's like a doubled image of the same game and sooner or later they shift to be in the closest possible position. Your code is broken, GOG.com.

Thankfully I have multiple screenshots of my bookshelf so incompetent GOG.com stuff won't delete any of my games while trying to fix this problem. Oh, who am I kidding? Nobody cares I have a problem.

I have to admit I thought GOG.com was awesome. But that was before I saw their customer support in action. Or lack thereof.

The bookself is utterly borked at the moment. I really don't know what they've done to it, but if this is all because of the new ability to order the bookshelf automatically then we're better off without the feature. Trying to sort it manually is a nightmare now.

I do wish we could remove wishlist entries automatically. A "remove purchased" option would be great.

Support is non-existant right now, and a week really is no time at all. I've had an unanswered support ticket for months at this point.

gog really needs to hire more support people at this stage

the site is growing and more people are coming in here than ever before

Thanks, guys. The only real support is the one you can get from your fellow gaming fans. :D

I LOL each time I hear they completely re-wrote the code for this site. I'm sure they did since we have a whole lot of new bugs present and not even one of the old ones fixed. Perhaps by "re-writing the code," they meant sticking a few banners here and there, and adding GOGmixes. As if we needed this useless piece-a-****.

I followed Navagon's suggestion and sorted the games by title. The extra Duke Nukem 3D disappeared. Then I changed back to manual order and *poof* it's here again. ROFL

I also feel very lucky now. I thought one week was so long. I'm used to getting responses within 24 h.

I know it would be a pain for them, but they really ought to hire somebody out in like the Americas to handle a lot of the forum support stuff. Not really necessarily the support in general, but they ought to hire somebody that's going to be up in the middle of their night keeping an eye on things.

Which I tend to think most businesses should when they've got an official forum, particularly if a significant number of their users are clear on the other side of the world.

Most of the code of websites, especially sites like GOG, are completely in the background. Just because you don't see many changes doesn't mean they didn't re-write the code.

I do agree that GOG needs more staff members to work on the site's bugs.

Also, I think GOG Mixes are a very neat feature, though it will really start to shine when more mixes are made and more votes are placed. It would also help to be able to browse the GOG Mixes easier.