I'm about to go take these things back since the Logitech equivalent has surround sound and this crap doesn't even.

Sound cutting out has been the most noticeable during Hammerwatch play, during which certain parts of music tracks cut out randomly. I have noticed sound cutting out during youtube videos as well. The cutting out is consistent at certain moments in the music, so I theorize this is not a defect, but simply a inability to reach certain sound frequencies. Also, unplugging the headphones and using the speakers does not produce this problem, so indeed this is a problem with the headphones.

Literally just bought them today. What is going on?

This could be a hardware defect. To verify use it on your MP3 player and check for the same flaws. It may be different on a hi-fi system as the output signal could be better compared to PC or small devices (like mp3 players).

If you experience it on games that have their sound files easy accessible in their directories, you could even copy them onto the mp3 player to have a direct comparison.

Maybe your USB port doesn't provide enough power for the headphone's amplifier to work correctly. Try different ports.

I had a Turtle Beach headset that developed a physical fault during normal use while covered by warranty. The Finnish retailer indicated that they won't replace it because I'm obviously a liar who has abused it, so I contacted Turtle Beach directly, who then directed me to their partner in Germany.

With the same picture and description of the problem, the German partner immediately agreed to replace it - downside being I had to ship it to Germany on my own expense. But later on when the new set developed an unrelated problem, they sent me an entirely new set, even though it was not even covered by warranty anymore at that time.

Lesson learned; Turtle Beach headphones may cause you more issues than you expect, but at least they have stellar support. (Also, don't do business with a certain major Finnish retailer that starts with a J)

The issue with the sound cutting out had to do with a software problem, not a hardware one. When the Z22s are set as the default speaker for whatever reason this problem occurs. Changing the default speakers to my regular creative stereo speakers fixes this problem, so that audio doesn't cut out, it simply doesn't come through the headset.

It has to do with some (described in their troubleshooter) "overly aggressive noise filtering" when you set the shit as default. When the sound refused to come through my headphones but only through the speakers I then disabled the speakers, which then set the headphones as default since they were the only other connected device.

So yeah... what the fuck.

Thanks for letting us know. At least you got it sorted out.

I do still have questions.

I didn't indicate that the problem was solved, just that it turned into something else. I did actually sort of solve it by turning the volume up all the way on the computer volume so that sounds are too loud to be filtered out. Sound can still be turned down but only through the hub on the headset. Of course, I have to set the headset to default device.

I also am curious about virtual surround. It seems to be an option under the windows sound panel. I don't know if these headphones are compatible or if virtual surround is really comparable to something like Dolby 7.1 surround. It says that it will enable surround sound in stereos with matrix decoders, but I don't know what that is.

I'm thinking about taking these back for the Logitech equivalent since they have the latest surround sound and they are only 60 and I'd like to know your thoughts. I think they were g4### something. Light blue colored (the color usually indicates the model with Logitech's stuff).

Sorry, didn't mean to close this ;-) Virtual surround sound is nothing more than a down-mix to, in your case, two speakers. Hence, every pair of speakers is compatible. In the process can several filters and effects be involved, but this all happens per software and tricks the listener's ear to think there would be several sound sources. The quality of the surround effect is thus dependent on the software.
(There are a few headphones, that actually use several little speakers per ear, but I think the overall quality of a headphone is more important than such a gimmick. Better a pair of good speakers than several little mediocre ones) I don't have much experience with these, because I prefer dedicated audio brands (e.g. Sennheiser) instead of computer peripheral manufacturers. I don't trust Logitech & Co. on delivering in this area. Unfortunately, this would shift you to another price range :-/

This review has sort of convinced me to just take my TBs back. I'm sure I'm sacrificing a bit of quality perhaps, and perhaps some more powerful bass, but 3D surround I think is not something to just shrug off.
http : // gamersxtreme . org/2013/05/19/logitech-g430-gaming-headset-review-pc-any/

Perhaps I'll just make a thread about that instead. Thanks that's possible. Head over to the other thread for further discussion on this if you like.