Few days? Yeah it is all about the few days. I want to play the game in the "few" days. At the time they answer(72 hours later maybe) my copy of Diablo 3 will be playable already. Useless crap. Worst customer service ever, really fuck blizzard.

If it makes you feel any better pretty much no one who worked on Diablo or D2 is left at Blizzard, they're all making different stuff now. Hell, even a lot of the original WOW trench folks are gone. I'd have to check into the original SC team to see how many of those are left. But the point is, if you liked Blizzard's old games, the people who worked on them are busy making awesome stuff still, just no longer at Blizzard.
Even waiting "a few hours" is pretty lame, in that time I could have driven to the fucking store, the point of DD is to have it downloaded in the next 30 minutes on my screaming broadband (or 5 minutes if it's under 5 GB).

Well, you can always call them if you don't want to wait.

Oh, and don't be surprised that they won't answer you faster. You said you wrote three support tickets. 7 million people play D3 (never mind WoW and SC2). Now if those people wrote 3 tickets each for one problem, the total would be above 20 million.

You try answering 20 million questions in one day.

It if makes you feel any better, Leonard Boyarsky is the lead world designer (I know you're going to love this guy :p).
The issue shouldn't be happening, assuming his bank really cleared the payment and sent the money. Maybe it is a bug or something.

If you are selling a product to me you have to provide its service too. They are good when collecting dollars. I gave them my hard earned $60 instantly not after 2 or 3 days later.

Otherwise don't sell or just state it that i comes with no warranty. Or make it god damn single player and let me play my game peacefully and never contact with you again.

Met him at the midnight launch and he signed my copy of the game. Score!

I understand that it is frustrating, just that, their CS department has been under heavy load lately (ever since the release of D3, previously they were answering tickets in just a few hours!). Oh, and how instant is that 'instantly'? My bank, for example, usually needs 3-4 days to process the money.

Your second part makes no sense, since you knowingly bought the product, full aware that the game doesn't feature offline single player. The game you play is still single player, but content is generated by a server located at some distance (call that single / online / whatever, was just stating my view). :)
Location / address of your place / the place you keep the box. Now!

We'll see, onLive is a bold experiment, I was shocked at how well it works. Whether or not it succeeds in becoming the Netflix of video games is going to depend upon how well the ISPs do at fixing the latency and bandwidth issues on their end and how long the publishers decide to play ball.

I can see them failing miserably in the next couple years or going on to be a juggernaut. I think the copies they sell will eventually be discontinued in favor of their playpass. They may have to add tiers to it, but I think that's the future for the company.

Personally, I have mixed feelings about it, on the one hand it gives a huge amount of control to onLive, but OTOH, if you just want to play a few games a year, it's a hell of a lot cheaper than having to buy a new console just to play a handful of console specific games.

It does have some really cool features like being able to play any game in the catalog for 30 minutes for free. Then you have to decide whether to start over or buy it.

For game rentals it's hard to compete with instant access via the net.

That is the future, no doubt. Datacenters will get bigger and more powerful, and internet connections will improve. We'll be laughing one day at the thought of installing files and configuring machines.

That day is still far away, but yea, as you said, if OnLive can survive the next 5 years and bring out something similar to Netflix, they'll have a winner.

And if there's any redeeming qualities to D3 they're probably 98% due to him:)

You didn't understand my second statement. It is not about my knowing the is not a SP game. Just said if you can't support me online then not make the game online. It is about their incapability and their negligence of customers. They wanted to make extra profit with Auction House. They went and just did it. With it a lot of problems occured. Hacked accounts, server inavailabilties, restricted accounts... Didn't care about customer dissatisfaction, frustration etc...

Can I just say that your avatar is hilariously at odds with your username?:)

Most of what's posted online, is just trash talking, really doesn't represent how the game is. The situation would have been had the developer's name not been Blizzard. Same old story, over and over again. The situation was similar when Starcraft 2 was released.