Eclipse: Agreed, that's just fanboysm at it's worst.
Steam rules and Valve is actually a company that cares about gamers, indie developers and modders (a hint can be the fact they often hire from their modders community, and they spotlight indie games, even the ones that are not on steam, like they did with Minecraft, before Valve spreading the word about it nobody knew minecraft if not few users at tigsource forums).
They're still a company of course, they have to deal with the biggest publishers for the newest games. They CAN'T stop the DRM madness, but they're only doing good for PC gaming (I personally think they saved today PC Gaming as GOG is saving PC retrogaming)
Well, that's true enough and one side of the story. But it's also true that Valve haven't done enough (or indeed anything) to curb the use of third party DRM or even provide accurate information about it to customers on the game's page (that seems to have been a very short lived practise).
In addition to this there's the whole regional pricing issue that falls squarely at their feet to overcome.
They also do nothing to enforce quality control, allowing broken games to remain on sale for months on end and even allowing the release of games known to be broken (Jedi Knight).
This is further compounded by a support team that is very reactionary towards anything that could possibly inconvenience Steam. But almost useless at resolving problems, even when they've been the ones to cause them.
Ultimately, Valve have made too many sacrifices to keep ahead of the competition. It's possible that they could address most of these issues, but more likely that they'll remain content with the level of service they provide for as long as it proves enough to ensure they continue to rake it in.