Necromina: Seems pretty silly to have a problem and come to the ultimatum that makes you declare you will never buy from this company again. Imagine if everyone judged you by a single problem then just threw you away.
I am surprised anyone helped you considering how little your brain ......i mean how little patients you have. J/K No one has every hid anything on this site. No client has ever been needed, the DL has always been in the same spot, Galaxy or not.
Next time don't spout out your uneducated summary, just simply ask for some help nicely. There are plenty of patient people more than willing to help, especially if you don't crap on a service that the people you are asking help from, just happen to like.
95% of the time, it's user error.
"I feel like they have stolen my money because I cannot download what I have paid for & there is nothing wrong on my side.It is a complete joke."
So since they didn't steal from you, there is no joke, and you CAN download, the next respectful step would be to apologize for being so quick to judge. But that only applies if you believe in cleaning up the messes you make.
M
You are not completely wrong with what you are saying. But please keep in mind that the user is new to GOG and probably just felt frustrated the moment he posted. We all know here that GOG makes mistakes (yes, they do) and we all know how awesome this community is and that the community might probably help everybody here if they can. So if the user would have known this before he might have asked a bit nicer - but again: he was probably frustrated and maybe he thought that this would be one of those stores where nobody cares. Sometimes when people are angry they just want to tell everybody what's on their mind and sometimes it's not very nice what they say and in hindsight they also might regret it. Again: I don't say that you are wrong but I also say that we all are human here and sometimes we just rant because we feel that way - be it fair or not. I would say that next time if the user is having a problem he probably might remember how the community reacted and he probably will ask the community before getting too angry about it in the first place. Don't judge too hard here we all were new to GOG once :)