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General discussionWaht is up with GOG customer support?(7 posts)(7 posts)
(7 posts)
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This is my favourite topic
Posted October 28, 2020
Hoping someone here can put my mind at ease. Created two tickets for a Cyberpunk preorder refund. Cant access them from my activities. The standard automated response asks if you want the refund applied to the wallet. My email replies saying no aren't being registered. I manages to respond using the ticket number and still no refund. This should be so hard. Refunds on Steam or Epic are a breeze.
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Posted October 28, 2020
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Slyckness: Hoping someone here can put my mind at ease. Created two tickets for a Cyberpunk preorder refund. Cant access them from my activities. The standard automated response asks if you want the refund applied to the wallet. My email replies saying no aren't being registered. I manages to respond using the ticket number and still no refund. This should be so hard. Refunds on Steam or Epic are a breeze.
After you replied no on that email, the support ticket status changes from awaiting reply to open again or at least did so in my case.
Post edited October 28, 2020 by Hunter65536
Posted October 28, 2020
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Slyckness: Hoping someone here can put my mind at ease. Created two tickets for a Cyberpunk preorder refund. Cant access them from my activities. The standard automated response asks if you want the refund applied to the wallet. My email replies saying no aren't being registered. I manages to respond using the ticket number and still no refund. This should be so hard. Refunds on Steam or Epic are a breeze.
Please contact https://www.gog.com/u/ponczo_ on PM and write your ticket ID.
Posted October 28, 2020
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Slyckness: Hoping someone here can put my mind at ease. Created two tickets for a Cyberpunk preorder refund. Cant access them from my activities. The standard automated response asks if you want the refund applied to the wallet. My email replies saying no aren't being registered. I manages to respond using the ticket number and still no refund. This should be so hard. Refunds on Steam or Epic are a breeze.
They've disabled my activities pages a very long time ago. Not a smart thing to do if anybody asks me, but this is GOG, they tend to make things convoluted and inconvenient.
Posted October 29, 2020
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Slyckness: Hoping someone here can put my mind at ease. Created two tickets for a Cyberpunk preorder refund. Cant access them from my activities. The standard automated response asks if you want the refund applied to the wallet. My email replies saying no aren't being registered. I manages to respond using the ticket number and still no refund. This should be so hard. Refunds on Steam or Epic are a breeze.
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PainOfSalvation: Please contact https://www.gog.com/u/ponczo_ on PM and write your ticket ID.
Thank you! Will try and do so.

Update: Can't seem to message. It says can't open due to privacy restrictions :(. Three tickets with no resolution.
Post edited October 29, 2020 by Slyckness
Posted October 29, 2020
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PainOfSalvation: Please contact https://www.gog.com/u/ponczo_ on PM and write your ticket ID.
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Slyckness: Thank you! Will try and do so.

Update: Can't seem to message. It says can't open due to privacy restrictions :(. Three tickets with no resolution.
Your chat is closed, you need to change that in privacy & settings option under you account and then contact ponczo.
Posted October 29, 2020
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Slyckness: Thank you! Will try and do so.

Update: Can't seem to message. It says can't open due to privacy restrictions :(. Three tickets with no resolution.
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PainOfSalvation: Your chat is closed, you need to change that in privacy & settings option under you account and then contact ponczo.
Many thanks!! I messaged him. Currently offline but will keep this thread posted. Appreciate the help. Very kind.
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General discussionWaht is up with GOG customer support?(7 posts)(7 posts)
(7 posts)