lemonised: So I suspect clicking that link redeemed on my account.

lemonised: Anyways I suspect I gifted to my son but the email link redeemed on my account. That would explain all the scratching heads.

my name is catte: if GOG was emailing out link that automatically logged anyone into a specific account...

lemonised: Anyways I suspect I gifted to my son but the email link redeemed on my account. That would explain all the scratching heads.

my name is catte: No need to suspect

my name is catte: Receiving a link for an account login is not something you should automatically expect

lemonised: Odd that is allowed a duplicate game. Either way I now know what went wrong, what they and myself can do to prevent it happening again.

venomised: Just a short rant. I bought 2 games during the summer special and tried to buy and GIFT another copy of the game to my son. Payment said successful and then a day later it said failed.

In the meantime I downloaded and installed GOG Galaxy - ZERO games to install but on the web it showed 2 for my account. Somehow they appeared in GOG Galaxy a few days later.

I tried gifting again to no avail and soon the summer special ended. I only wanted 2 copies to play with my son so I requested a refund or the discounted price. Weeks past without a word from support.

Eventually and thankfully they gave me a discount code. 2 days ago I paid, gifted it and signed in with my son's account, activated the gift code - all seemed good.

Now...On my account I only have one game in my list - the one I gifted. All other games are gone. On my son's account the games list is empty. Try activate the gift code again and it's in "used".

Install GOG Galaxy (fresh windows) and on both accounts there are ZERO games to install.

I don't have an issue with the human - support element, it's this unreliable software and experience.

When buying and gifting games legally is such a frustrating chore it's no wonder pirating is so appealing. As is we wanted to LAN during the holidays and missed out. Now a long weekend and again nothing. So so frustrating.

Fender_178: I know that all of the games that I own on GOG have offline installers. Recently within like the several months or so I downloaded the majority of the offline installers for my games.

teceem: What are you talking about? No offline installer (latest version) has ever been removed here. Every game has one (except maybe for Gwent, I don't know).

nightcraw1er.488: Sorry, I don’t seem to have phrased that right. I don’t mean any installer has been removed, mean the way people think about installing things from installers is being lost. For instance those posts which start: I am using my GOG and I press play and it doesn’t work.

lemonised: ...

teceem: I don't know if GOG should be blamed for that. Some companies can remain small, others just have to "grow or perish". And "grow" means: attracting a broader customer base - people that only play games because they have become more "accessible".

Sure, there's a lot about it that I personally dislike. But on the other hand, some games that I like having DRM free would never have appeared here if GOG was still the same tiny company it was 10 years ago.

nightcraw1er.488: Ah yes, don’t complain, just sing que sera sera...

lemonised: I think you failed to comprehend my post. Where did I threaten GOG "if they don't solve it quickly?".lemonised: How can I go about using the offline installers? Where would I get the serials for said games? In my example my purchase history shows 3 games. My games list shows 1 - which I gifted. On my sons' account it shows 0 games - yet I activated the gifted code on his account.

Lastly for clarification, the account I'm posting from now is mine, his was above. I didn't sign out after checking his games list.